knowledge feedback task

JulietChicago
Tera Guru

HI,

 

Today out of the box feedback tasks are assigned to ownership group and the ownership group manager as the assignee. I am trying to understand the logic for this instead of just assigning to the group.

Does anyone know why it this way?

We may need to adjust this but before we do I wanted to understand the reasoning.

1 ACCEPTED SOLUTION

Arnaldo
Tera Guru

When the feedback task  is generated it is assigned to the manager but also to the ownership group
so when you click on My assigned Task of feedback management
There are the following opportunities:
- Manager can act as a dispatcher
- Group member can see the list of tasks assigned to the group and assign it to himself

Arnaldo_0-1741283518028.png

 



View solution in original post

3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @JulietChicago 

 

Not 100% sure, but check these 2 script include.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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AGLearnNGrow_0-1741281073253.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Arnaldo
Tera Guru

When the feedback task  is generated it is assigned to the manager but also to the ownership group
so when you click on My assigned Task of feedback management
There are the following opportunities:
- Manager can act as a dispatcher
- Group member can see the list of tasks assigned to the group and assign it to himself

Arnaldo_0-1741283518028.png