Knowledge Feedback Task is going to Default Assignee
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04-11-2025 01:39 AM
Hello Team,
Whenever I am submitting the Knowledge Feedback Task.
The Task is assigning to Particular Knowledge Group Default Assignee.
But the Requirement is The Assigned to needs to be Empty
Created Client Script:
Please Help me to achieve this.
Best Regards
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04-11-2025 01:48 AM
Hello @sayan-ghosh
Please check if there is any BR on knowledge task which is setting up Knowledge Group & Default Assignee OR Check are there any default values are provided for these variables.
Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this question to solved bucket.
Regards,
Prathamesh
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04-11-2025 01:48 AM
Hi @sayan-ghosh
https://www.servicenow.com/community/knowledge-managers/knowledge-feedback-task/m-p/3198536
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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04-11-2025 01:52 AM
Checked both the process,
But Not working
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04-11-2025 01:53 AM
sysrule_assignment code:
if(current.operation() == "insert" && !current.parent) {
current.assigned_to = current.feedback.article.author;
if(pm.isActive("com.snc.knowledge.external_integration") && current.feedback.article.external) {
current.assigned_to = current.feedback.article.kb_knowledge_base.owner;
}
else if(pm.isActive("com.snc.knowledge_advanced.installer") ) {
if(current.feedback.article && current.feedback.article.ownership_group){
current.assignment_group = 'b95d03fedb84b20065f23c00ad9619f0';
current.assigned_to = current.feedback.article.ownership_group.manager;
}else if(current.feedback.article && current.feedback.article.revised_by){
current.assigned_to = current.feedback.article.revised_by;
}
}
}