Knowledge Feedback Task is going to Default Assignee

[sayan-ghosh]

Hello Team,

Whenever I am submitting the Knowledge Feedback Task.
The Task is assigning to Particular Knowledge Group Default Assignee.

But the Requirement is The Assigned to needs to be Empty

Created Client Script:

Please Help me to achieve this.
Best Regards

[Prathamesh26]

Hello @sayan-ghosh 

This is OOTB assignment rule for kb_feedback_task and it will be executed only if Feedback.Article  is not empty.

You can disable this assignment rule OR modify it, if it is not impacting anything else (ideally it wont).

Please test it once after disabling it and also do the impact analysis for the same.

Note - Please do it on non prod instance.

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this question to solved bucket. 

Regards,

Prathamesh

[Dr Atul G- LNG]

sorry mate no idea, try to add your question in dedicated forum

https://www.servicenow.com/community/knowledge-managers/gh-p/knowledge-managers-

[swapnali ombale]

Hi @sayan-ghosh 

In your client script use 

g_form.clearValue('assigned_to');

Instead of using 

g_form.setValue('assigned_to',' ') ;

If my response helped please mark it correct and close the thread so that it benefits future readers.

[sayan-ghosh]

No it is also not working

[swapnali ombale]

@sayan-ghosh exactly what you are expecting when group changes then assigned_to should empty or when task created that time assigned to should be empty?