Knowledge Management: Related Knowledge Articles

SimoneNV
Tera Contributor

Hi, in Knowledge Management we have a functionality of relating knowledge articles to each other, to enable employees to move quickly between articles with similar topics. 

Its controlled from the Related List just as this article explains from a Catalog Item to a Knowledge article Configure related catalog item widget instance options

 

But now, the Edit button is suddenly gone, and support cannot figure out why or how to get it back. They suspect the change occured on the latest security patch applied on the instance which may have affected Security Rules of the knowledge-related tables.

 

Have anyone experienced the same, or have this functionality and can guide on how to solve the issue?

 

Thanks

1 ACCEPTED SOLUTION

Runjay Patel
Giga Sage

Hi @SimoneNV ,

 

check the edit ui action condition, ui action won’t be visible if conditions retuned false for logged in user.

 

Accept the solution if it helped.

View solution in original post

1 REPLY 1

Runjay Patel
Giga Sage

Hi @SimoneNV ,

 

check the edit ui action condition, ui action won’t be visible if conditions retuned false for logged in user.

 

Accept the solution if it helped.