Label Printing:- End user details from a Request or Incident

[jonathangilbert]

Hi All,

I have only seen a handful of questions regarding this, but no real resolutions. What I would like assistance with is when a end users come to the Service Desk to leave their equipment, I would like the technician to be able to print a label directly from the request or incident form ( using a "UI Action" button and populate the fields automatically that would contain the following:-

Caller Name

Request/Incident Number

Barcode (to take technician to request/incident)

Short Description

Date (when printed)

I have installed the barcode generator from share.servicenow, but that doesnt give me what I am after

Many Thanks

[niklasneale]

Thank you very much Yogish!

I will try this out as soon as possible!

Thanks

Niklas

[niklasneale]

Hey Yogish!

I have tried this solution and it worked quite fine so thank you for that!

Although I also need to be able to print out a barcode for specific assets.

The case follows: When a user is scanning a barcode for an asset, that barcode should be converted into numbers and stored in with the rest of the info about that asset. Then when you want to print a new label for that asset the numbers should be transformed into a barcode again so that it is a barcode that gets printed and not the numbers.

Do you have any insight into how I could do this?

Thanks 
Niklas

[supriyab]

Hi Niklas,

Any luck with printing the barcode on the label, yet?

Regards

Supriya

[niklasneale]

I have managed to print a barcode on a label yes, but I have not managed to connect the barcode to an items serial number yet, thing is I want the barcode to be generated from the serial number.

Regards 

Niklas

[supriyab]

Great!

I am assuming it is currently being generated from the sys_id. Please correct me if I am wrong. I think it could be updated by passing the item's serial number to either the page that you are using to generate the barcode or in the UI action.

Would you be able to share what exactly did you do to achieve the barcode generation on the label? 

Regards,

Supriya