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12-08-2022 12:02 AM - edited 12-08-2022 01:05 AM
Team ,
I need to implement Lead time of Normal change request ....I am not aware of the Process ..
where to go and implement it ...
at what condition we can implement lead time in change request.
Much thanks for your help!
Solved! Go to Solution.
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12-09-2022 04:40 AM - edited 12-09-2022 04:41 AM
The most common approach is to use a Before Business Rule and check the Changes scheduled start data against your desired lead time (days/hrs) and then abort and update with a message.
This is another approach you can use and uses the risk conditions (full code provided):
https://someservicenow.wordpress.com/2016/04/19/validating-change-lead-times-in-servicenow/
Regards
Paul
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12-09-2022 04:40 AM - edited 12-09-2022 04:41 AM
The most common approach is to use a Before Business Rule and check the Changes scheduled start data against your desired lead time (days/hrs) and then abort and update with a message.
This is another approach you can use and uses the risk conditions (full code provided):
https://someservicenow.wordpress.com/2016/04/19/validating-change-lead-times-in-servicenow/
Regards
Paul
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05-05-2024 09:57 PM
Hi SN Community
Is there a best practice document or a flow chart for Change lead time for a low, high, critical risk Normal Change ticket (Non-DevOps) implementation?
Appreciate any help in this regard.
Thanks
PV
