Learn ServiceNow

[patilharsha]

I want to Learn the servicenow ITSM module so where can i learn it or could you suggest a roadmap

[Viraj Hudlikar]

hello @patilharsha 

Do follow this on ServiceNow University and you will be good to go ahead.
ServiceNow Certified Implementation Specialist – IT Service Management (CIS-ITSM) Implementer - Serv...

If my response has helped you, hit the helpful button, and if your concern is solved, do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[SohamTipnis]

Hi @patilharsha,

Welcome to the ServiceNow family!!!🎊🎉

You can simply start by watching the micro-certification called "Welcome to ServiceNow."

You can also start to watch tutorials from YouTube as well as refer to the ServiceNow University and ServiceNow documentation.

Welcome to ServiceNow Micro-Certification:

https://learning.servicenow.com/lxp/en/now-platform/welcome-to-servicenow?id=learning_course_prev&co...

ServiceNow Docs:  https://www.servicenow.com/docs/

ServiceNow University:  https://learning.servicenow.com/now/lxp/home

YouTube:

https://www.youtube.com/watch?v=MsUtp2ggmdE

https://www.youtube.com/watch?v=taqxhDoxdoI&t=2s&pp=ugUHEgVlbi1VUw%3D%3D

Don't worry, you're on the right track; you will get there soon!!!! The destination is not that far; just believe in yourself!!! 🎉

IT Service Management 

IT Service Management (ITSM) Implementation 

All the best, enjoy!!!🙂

If you find my answer useful, please mark it as helpful and correct. ‌‌‌‌‌‌‌‌‌‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

[Dr Atul G- LNG]

Hi @patilharsha 

Just to add to what @Viraj Hudlikar  said, you can also follow the content created on Now Learning. That will help you understand the process and workflows more clearly, which is very useful for learning ITSM. As Viraj mentioned, online training on Now Learning is the fastest and most structured way to learn.

https://mynow.servicenow.com/now/best-practices/collections/it-service-management-best-practices

[Aditya_hublikar]

Hello @patilharsha ,

You can start with practicing in Servicenow PDI .  

When you start exploring ServiceNow PDI, begin with understanding the basic platform UI:

• Application Navigator, Banner, Content Frame (UI16)

• Explore Forms and List Views

• Company Branding and changing the Welcome Page

• Context Menu (what it is and its types)

• Breadcrumbs and how they work

Next, move on to data modeling basics:

• Table and Field creation

• Table dependencies and Table Extensions

• Field types

• Views

• Important OOTB tables like User (sys_user), Group (sys_user_group), Role (sys_user_role), Delegations

Once you are comfortable with this, explore core configuration concepts:

• Reference Qualifiers

• Dot-walking

• UI Policies

• Dictionary Overrides

• ACLs

• Priority Lookup

• Difference between Configuration vs Customization

Then understand data movement and backup concepts:

• Update Sets (how to take backup of your work)

• Update Set transfer methods

• Import Sets

After learning these basics, you can confidently move forward to explore Service Management modules like:

• Incident

• Problem

• Change

• Request

And then deep dive into the Development part.

Then  start with Certified System Administrator (CSA) – First & Mandatory

• CSA is the basic and most important certification for ServiceNow beginners

• It helps you understand how the ServiceNow platform works

Main topics to focus on:

• Platform UI and navigation

• Tables, fields, forms, and list views

• Users, groups, and roles

• Basic ITSM concepts

• UI Policies, Client Scripts, and Business Rules (basic understanding)

Best practices:

• Practice each topic in your Personal Developer Instance (PDI)

• Do not just memorize answers—try to understand why a feature is used and when to use it

Once you follow this path, your ServiceNow learning journey will be smooth and structured 

Try to spend 2-3 hours daily  on community which will help you understand different real  time scenarios ,different approaches . Explore University Course which also enhance your knowledge.

Start with the "Welcome to ServiceNow " training, it's really good and it will gives you your first certificate!

The Certified System Administrator (CSA) certificate is initial stage , it's useful for almost for any servicenow role .

You can refer this thread :

https://www.servicenow.com/community/sysadmin-forum/six-steps-on-how-to-start-learning-servicenow-a-...

You can also explore Learning plans from below :

https://developer.servicenow.com/dev.do#!/learn/learning-plans/zurich

Here are few thread that you can refer for interview question  :

https://www.servicenow.com/community/itsm-forum/servicenow-interview-questions-part-1/td-p/3511504

https://www.servicenow.com/community/itsm-forum/scripting-practice-question/td-p/3529846

https://www.servicenow.com/community/itsm-forum/scripting-interview-questions/td-p/3545279

https://www.servicenow.com/community/virtual-agent-forum/scenario-based-and-theoretical-interview-qu...

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya