Limit Assigned To Choices to Assignment Group

[johnfeist]

I suspect (hope) that this is a simple on.   I need to include assignment group and assigned to on the Service Desk New Call form when the call will go to an Incident.   I used the setup on Incident as a guide.   I have everything okay for assignment group.   Where I'm running into a problem is limiting the list of individual assignees to members of the assignment group.   As far as I can tell I've duplicated the setup from incident, but when I click on the magnifying glass for assigned to in the New Call form I get a lot more data than I should.

Any suggestions would be greatly appreciated.

TIA,

John

[verdakosnett]

In our organization, users may have multiple roles, yet they are assigned to one department. We want to select the assignment group that has the same name as the department. To do that we have a global script that locates the assignment group that has the same name as the department that we re-use regularly along with assignment group manager:

var GlobalLibrary = Class.create();
GlobalLibrary.prototype = Object.extendsObject(AbstractAjaxProcessor, {
//----------------------------------------------------------------------------------------------------
getAssignmentGroupManager: function(sys_idOfUser)
//----------------------------------------------------------------------------------------------------

{

var user=new GlideRecord('sys_user');
user.get('sys_id',sys_idOfUser);
var group= new GlideRecord('sys_user_group');
group.get('name', user.department.name);
return group.manager;
},

//----------------------------------------------------------------------------------------------------
getAssignmentGroupFromDepartment: function(sys_idOfUser)
//find the assignment group by looking up the department of a user name
// ----------------------------------------------------------------------------------------------------
{

var user=new GlideRecord('sys_user');
user.get('sys_id',sys_idOfUser);
var group= new GlideRecord('sys_user_group');
group.get('name', user.department.name);
return group.sys_id;
},
type: 'GlobalLibrary'
});

So, when you need to only find people in the assignment group that reciprogates to department name of the current user use the following in default value of assignment_group field:

javascript:new global.GlobalLibrary().getAssignmentGroupFromDepartment(current.assigned_to);

Once you get the assignment group, the drop-down list for users in the assigned_to field, use as dependent to assignment_group.

[johnfeist · Accepted solution]

This was resolved via pretty standard configuration.  When I asked the question I was very new to ServiceNow.  When the community portal was changed I couldn't make my own answer correct.  The underlying issue was that adding assignment group and assigned to into the new_call form had those two named as user fields.  Once I understood that piece, the rest was simple