Limit ITIL access to tickets assigned to their group AND when they are the caller

[Abbie4]

Hello

I have a business rule setup on incidents which limit some ITIL users to only see tickets assigned to their assignment group:

if(gs.getUser().isMemberOf("GROUPNAME")){

 current.addEncodedQuery("assignment_group=GROUPSYS_ID");

However I also want them to be able to see tickets where they are the caller, regardless of which assignment group the ticket is assigned to. I can't seem to get it to work using the same business rule.

Help?

Thanks

Abbie

[1__AnithaHV · Accepted solution]

 Please use the below code and check if this works for you.

if (gs.getUser().isMemberOf('Group_Name')) {
current.addEncodedQuery("caller_idDYNAMIC90d1921e5f510100a9ad2572f2b477fe^ORassignment_group=group_sysid^ORwatch_listLIKEjavascript:gs.getUserID()");
}