Limit visibility to sctasks

AnthonyMull · ‎02-10-2025

Hi community

I want to limit visibility to Sctasks and ritm records where the item = a specific item

I tried acls on there own but the oob acls are stopping it from working. What is best approach here. Example would be appreciated

Thanks in advance

J Siva · ‎02-15-2025

Hi @AnthonyMull
PFB the sample for "Deny unless" ACL.
Ex:
1. Catalog item: Limit visibility to sctasks

2. Custom role: restrict_task_view

3. Two test users: Test 1 -> Without custom role; Test 2 -> With custom role

4. Creating Deny Unless ACL of type read on "sc_req_item" table

5. Output results:

-> User TEST 1:

-> User TEST 2:

I hope this helps.
Please mark this as a solution if it resolves your query.
Thanks,
Siva

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Ravi Chandra_K · ‎02-10-2025

Hello @AnthonyMull

Did you try before query business rule for this?

Please mark the answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra

AnthonyMull · ‎02-10-2025

Hi, @Ravi Chandra_K

No I did not I was hoping acl would meet my requirement. Can you provide maybe some guidance on how to use business rule for this please

Kind regards

Dushyant Siroh · ‎02-10-2025

Hello @AnthonyMull

Please Used Scripting In ACL For specific Item

var ritm = new GlideRecord('sc_req_item');
ritm.get(current.request_item); // Get the related RITM record
if (ritm.item.name == 'Mouse') {
    return true; // Allow access
}
return false;

AnthonyMull · ‎02-11-2025

Hi @Dushyant Siroh

this did not work on ACL did you mean put this on Business rule?

Thanks