Limit visibility to sctasks

[AnthonyMull]

Hi community 

I want to limit visibility to Sctasks and ritm records where the item = a specific item

I tried acls on there own but the oob acls are stopping it from working.  What is best approach here. Example would be appreciated 

Thanks in advance

[Dushyant Siroh]

hi @AnthonyMull 

Please click on advanced tab , you have seen the script field is visible in advanced related list .

[AnthonyMull]

Hi @Dushyant Siroh , this is where I entered the script, I had to change it because we cannot return we have to set "answer = true;"

However the script did not work.

What I did:

1. I entered in the role I created in the role field.

2. I entered in the script you provided.

Users without the role can still see records which I do not want them to.

[Dushyant Siroh]

hi @AnthonyMull 

Can you please share me a screenshot ? 

[AnthonyMull]

Yes please see below:

[Dushyant Siroh]

Hello @AnthonyMull 

var ritm = new GlideRecord('sc_req_item');
if (ritm.get(current.request_item)) {  // Retrieve the RITM record based on the Sys ID
    // Retrieve the catalog item using the item reference field
    var catalogItem = ritm.item.getRefRecord();  // This retrieves the full catalog item record
    
    // Compare the Sys ID of the catalog item with the desired Sys ID
    var desiredSysId = 'desired_sys_id_here';  // Replace this with the actual Sys ID of the catalog item
    
    // Now check if the Sys ID of the catalog item matches the desired Sys ID
    if (catalogItem.sys_id == desiredSysId) {
        return false;  // Allow access if the Sys ID matches
    }
}
return true;  // Deny access if the Sys ID does not match

Please apply this code and take sys_id for particular item and then tell me its working or not  ?