Limitation of Exporting Data

[lovelesh1]

Hi All,
I am trying to export data from Incident table, by choosing the option 'Export to-> Excel,Pdf'.
I am having queries related to this:

1)
https://instance_name.service-now.com/incident.do?EXCEL
Is there any limit on the number of records which can be exported,i.e., if the Incident Table is having 200,000 records then, will the all records be exported? If yes then how can I increase its size.

2) If I choose 'Export->pdf' with all the columns of incident table, then the exported pdf does not show the data correctly. Instead it shows all the columns with very fine width for each column, since, pdf does not have horizontal scroll bar. Is there any solution for this.

Thanking you all in advance.

Regards
Lovelesh Saxena

[mattberan]

Why are they demanding it?

[lovelesh1]

Hi Matt,
Thanking you for reply.
I can not ask client that why you are demanding it. 🙂
In my understanding, they are demanding it for there internal records or reporting.
Thanking you once again.

Regards,
Lovelesh Saxena.

[mattberan]

The pdf standard is terrible for data retention, as a partner to their business you should advise them differently.

ServiceNow has to stick to PDF standards - like common page width and common page margins - it's not likely that that will ever change.

OpinionIf a client really wants all columns and records for a table they should use (in this order):

1. ServiceNow
2. ODBC Connection
3. SQL backup via Hi ticket
4. Excel

I guess the real point is: anything is better than PDF for data retention - pdf is really just a document format for reading so if nobody is going to read it - don't use it.

[lovelesh1]

Hi Matt,
Thanks for showing interest.
I will give my clients, the ideas provided by you.
If the matter gets solved, then it's a goody, otherwise I will ping you once again.


Regards,
Lovelesh Saxena.