I have a custom table configured with AWA. When a new work item is assigned, I want AWA to calculate the agent's capacity based only on active records. Currently, agents may have records in different states. I want AWA to ignore records that are in C...
Hi All,I am working on creating templates using Catalog Builder, and I’m trying to provide users with the ability to define an Estimated Delivery Time for their catalog items. From my understanding, the delivery time is derived based on each stage in...
I have added a 'assignment group' field to a form, this references the group table and is populated by a business rule.Next I have added a 'template owner' field which references the user table, where I want user selection linked to the 'assignment ...
Hi Team,I’m facing an issue in Flow Designer related to the error:“The requested flow operation was prohibited by security rules.”Background:We have a requirement to create requests via inbound email, and this setup is currently working.Earlier, when...
Tickets will be assigned to agents based on their shift schedules and assignment groups when agent make status available on service operation workspace.I created two shifts with different dates and timings and added members from the same assignment g...
Users are receiving the following error while they are trying to update their platform notification preferences.I need help to figure out a permanant solution as it's a platform issue affecting many users.
Hi Team, Main schedule is 8-18 schedule, under that we have schedule entry, there we have given time as 8-18, repet until 2055. till now sla's are working as expected. In child schedules I have added holiday calendar under that I have schedule entrie...
Hi all Does anyone have a high level understanding of the new Guarded Scripts Sandbox runtime and the impact? Will this stop scripts working or will it simply alert admins of the issue? Thanks in advance.
Hi Team, I have implemented a solution where I configured a Scheduled Job, created a custom Event, and set up a corresponding Email Notification. The scheduled job is running successfully and triggering the event using gs.eventQueue(). I have verifie...
Hi everyone,I'm working on a Now Mobile application where users can create an Incident using an Input Form Screen and i have added Scripted Action for attachment.SetupInput Form ScreenScreen: Create IncidentAdded an input field:Name: attachmentType: ...
Hi All, I am configuring our Walk-up Experience audio notification, however upon testing we noticed that the audio notification is being played twice when the user entered the queue and when they are in "Now serving" or when the interaction has been ...
I am trying to edit fields on the change task related list on SOW workspace. But i was getting error like "Inline Editing is disabled for this list." but those fields are editable on classic related list. How to make inline editing for change task r...
I need to add an error message so that it displays on a RITM ticket when accessing it from the employee center. When I use g_form.addErrorMessage() in a Catalog Client Script it works and displays the red error popup message in the native UI, but it ...
Hi Team, I was unable to see the “Knowledge” checkbox on the Incident form under the Resolution section. Although it was already added to the form layout, the field was disappearing once the form finished loading. Can I get any help to fix this. Than...
Hi Team,I have a requirement from the client in Workplace Central under Space Planning > Floor Map. Requirement: As a Workplace Planner, the user should be able to select or hover over multiple rooms on the floor plan view and see the total combined ...