Hi All,Could you please help me in how to know whether a particular field is Read only or not from Client Script. Like i want to know whether a field "request_state" is read only or not in sc_request table from script.Thanks and RegardsLohith.
Does anyone have any idea how to remove this overview tab when creating a new problem in SOW
Can anyone please let me know which role is required to Delete a Knowledge Feedback Task in 'kb_feedback_task' table.
Within a demand ticket, a project is created, and subsequently, project tasks are established. Our goal is to develop a dashboard that comprehensively illustrates the timelines of both the project and its tasks, alongside their progression status in ...
Hi,I'm working on a Change Management workflow in ServiceNow and need help implementing a conditional approval logic.Scenario:A change request is created during a freeze period, which triggers an additional approver (Freeze Approver).If the change ha...
hi i am working in itsm stimulator, pls give solution for below task . Add a new risk condition: "Insufficient lead time - Normal Change" so that if lead time of 7 days is not met for Normal change requests, Risk should be set as High (NOT VERY HIGH)...
Hello ServiceNow gurus, could you please help me ?I've created a client script to auto populate the assignment_group based of the Assigned_to. In other words, you just have to type the fulfiller's name and his service group will get populated in the ...
I need to update CMDB_ci record manufacturer name and the same time need to i need to update cmdb_ci_aix_server table record approval group name but both the record have similar ci name eg : in cmdb_ci table have "TEST" name with two records one is b...
Is it possible to restrict end users from accessing the UI and just to the Service Portal?
(function executeRule(current, previous /*null when async*/) { var kb = new GlideRecord('kb_knowledge'); if (kb.get(current.document_id)) { if (current.state == 'rejected' && previous.state != 'rejected') { var author = curren...
For catalog items, we have a variable set that includes location with a default of javascript:gs.getUser().getLocation(). We have traveling staff with multiple locations and would like this cleared on load for them so they are forced to select ...
Hello,I've been tasked with creating an incident ticket when a closed RITM receives an additional comment. I created a flow to help satisfy this request as follows:Trigger - UpdatedTable - sc_request (sc_request_item was not available)condition: addi...
how does using the CSV/XML process work with bulk knowledge import. Specifically if and when the article has images. The legacy system can export articles in CSV/XML format with required fields (title, body, metadata, valid to date). what is the proc...
Looking for some insight on this please. The Search Knowledge button is an excellent feature when dealing with Tasks as it seems like it grabs the whole article html and posts that so the person would receive an email with that in. Does the same feat...
We have a lot of employees at our company and when using the @mention feature it shows everyone alphabetical. Is it possible to write a business rule to run for mention on the sys_user list to show recent selections on top? Thanks!
