Summary: Even though Change and Problem Management Plugins are enabled, we are unable to use Change & Problem Management Features Symptoms: We do not see change and problem navigation menus in Navigation filterWe do not see problem_id, caused_by, rfc...
Hello,I have a catalog client script that fails to trigger for validation.Please help me get to the issue. Variable on the catalog : date_of_the_eventValidation : This date should not be later than today. The catalog client script is as followsfuncti...
Since upgrade to Utah, all our attachments are being encrypted. In Tokyo and before there was a checkbox here to choose to encrypt. That is now gone and none is not the default option.ServiceNow support says this is OOB, but I can't believe this w...
Hi all,Our organization is evaluating the ServiceNow product and would like to know if it's possible to setup a workflow that would send an alert to a user to confirm that they are the custodians of an asset when it's assigned to them via the Asset M...
Give me an elaborate view on Flow Designer. Important concepts on Flow Designer. And give me some real time examples with explanation.Thanks in advance!
Hi All, I did explore the maintenance, blackout window schedules and the change request conflict detection process. I have further questions, please answer:1. How a CI owner or Application Owner will be able to view the Maintenance and Blackout Windo...
Hi All, I have created a field in a Catalog Item and configured a UI Policy so that the field is visible only on the Catalog Task (sc_task) form and not on the RITM or REQ forms.My requirement is that when a user selects a value in this field on the ...
Calling Flow Designer Flows from a Business Rule ServiceNow Flow Designer provides a low-code way to automate processes, but there are scenarios where a flow needs to be triggered from custom server-side logic. In such cases, FlowAPI can be used to i...
Hello,When trying to upload an application to my on-prem instance on the Application Manager I get this message: "Unable to upload application: Decrypted content file not found". I previously uploaded the relevant PKCS12 Key Store certificate to the ...
When we submit a form variables are displaying under the description field but employee number and email fields are missing in overview of the variables even though variables are mapping. How can we resolve this
In the Change Request process flow, I have a scenario where I skip a state in between the process.For example, if the process flow is:Access → Authorize → Scheduled → Implement → Review--> Closed/Cancelledand the Change moves from Access directly to ...
Hi Team , In the dev instance we have received 263 skipped records but in test instance we have received 5 skipped, Could anyone tell why the same skipped is not received in test , why it is so much difference is showing. Thanks and Regards, Cha...
Hello, In business portal, you have the option to go to requests -> view submitted requests -> view all casesOnce you open a case from the list, the form contains info regarding the case + ACTION, in which you can select "CLOSE CASE".My task is to ad...
Hi Team, After upgrading to the Australia release, users with partial/delegated admin access are unable to add members to our Service Desk group.Full admin users can add members successfully.The same partial-admin users can add members to other group...
Dear Team, I would appreciate some clarification from the ServiceNow community regarding the rationale behind making the CIS-DF exam a prerequisite for obtaining the CIS-ITSM certification.I understand the importance of CMDB/CSDM and data foundations...
