Redirect upon login to Workspace
Hi All,We have a custom workspace, now whenever a user who has custom role(x) ,should redirect directly to this workspace.How we can achieve this. Thanks in Advance
Forum Posts
When the RITM Stage becomes “Complete,” does the State automatically change to “Closed Complete”?
In ServiceNow OOB, when the RITM Stage becomes “Complete,” does the State automatically change to “Closed Complete”?If so, please tell me the name of the configuration record.
特定のカタログアイテムを起票する際にzipファイルの添付を禁止したいのですが、何か良い方法はありますか？
特定のカタログアイテムをポータルから起票する際にzipファイルの添付を禁止したいのですが、何か良い方法はありますか？テキストファイルをメインに添付したいと考えております。
Resolved! Out-of-the-box system administrator account best practices
Hi all, I'm seeking information regarding the system administrator user record that's created by default when setting up an instance. I want to confirm some information in case I am wrong. My manager wants to know:1. What's the password complexity s...
Not able to add 'Agent Assist' on SCTASK record Contextual Side Bar on SOW view
I want to add 'Agent Assist' on SCTASK record Contextual Side Bar on SOW view (similar to Incident where attachment, templates are available). I've followed the below steps but still I'm not able to add 'Agent Assist' on SCTASK record Contextual Side...
Is it possible to schedule the catalog tasks under the request item for execution?
Is it possible to schedule the catalog tasks under the request item for execution?It would be great if the catalog tasks under the request item could be scheduled for execution, just like the Planned Start date in a Change Task.
I would like to specify the execution time for the catalog task.
If I want to control the execution time of a Request item, is it possible to create a flow where the catalog task is executed at the date and time entered in the request form? Please tell me how to do it.
Not able to see default value in multiline text
im merging multiple catalog into a single catalog form but im not able to see default value for multiline text.same im able to see for main catalog but not for merging one. Any suggestion will be helpful.Thanks.Ram Kumar.
new sla creations
Three SLA records are linked to a ticket change (CHG):SLA for assessing phase => 5 working daysTrigger: Request approval button has been clickedStop:Emergency & Standard change: CIO approvalMajor change: CEO/CTIO approvalMinor change: Head of IT oper...
Change request type is set as Normal instead of Standard.
Hi everyone,I’m facing an issue with a Standard Change Template I created. When I open the Change Request Record Producer from the Service Portal, the Type field is still displayed as Normal, even though it should be Standard.I’ve already applied the...
Resolved! Not able to access sys_user table in Encrypted Field Configurations section
Added glide_encrypted_whitelist=True in dictionary-sys_user table. But still am not able to call sys_user table in Encrypted Field Configurations section. My requirement is I created three security questions with answers in sys_user table. Answer fi...
If an approver approves a request, have them select the next approver.
Hello ServiceNow Community, I am trying to see if this use case is possible for a implementation I'm working on: If User A has a pending approval and they would like to approve, would it be possible to have them select who the next approver will be?...
How can we determine whether the SLA schedule is 24/5 or 9/5
Hi Community,How can we determine whether the SLA schedule is 24/5 or 9/5 when the incident field is set to 'Schedule' and the schedule source field is set to 'Service Offering Schedule'? Please review the image below and provide your advice Thanks,s...
Open Catalog Items in a New Portal Window/Tab from Employee Center
Hi Team,Currently, when I click on a catalog item in the Employee Center, it opens within the same portal page. I would like to configure it so that when a user clicks on a catalog item, it opens in a different portal and in a new browser window or t...
Resolved! Scenario based and Theoretical interview questions for the ITSM Developer role - 3 year experience
Hi Team,I am preparing for the interview for the ITSM developer role. I have 3 year of experience & CSA certified.I need technical scenario-based and theoretical questions for admin & ITSM activities that could be asked. Thank You.
