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Resolved! Clarification on ACL rules for Inbound Rest api

Dear all, I need to build an Inbound Rest API in order to be able to update the short description of an incident.For that I need to be sure at 100% that only a particular user will be able to hot that endpoint and beeing able to update the incident. ...

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User687957 by • Mega Guru
  • 867 Views
  • 3 replies
  • 1 helpfuls

Resolved! Service Catalog Request Automatically Approved

Hi Community,I am facing an issue with a Service Catalog request in my ServiceNow instance.When I create a new Service Catalog request, it is automatically updated to Approved. Request State: ApprovedApproval: ApprovedI checked the Approvers related ...

SathishKumJ by • Giga Contributor
  • 1576 Views
  • 6 replies
  • 1 helpfuls

Scheduled reports advanced conditions

We have a handful of scheduled reports that have advanced conditions.  These conditions have stopped working due to the crack down on sandbox scripts (KB2944435). We have followed the advice and moved the code to a script include. The function works ...

mrsellicat by • Tera Contributor
  • 1347 Views
  • 4 replies
  • 0 helpfuls

ITSM and Continual Improvement Management

Question in reference to Continual Improvement Management (CIM) and Creating a New Initiative or a new Coaching Assessment. After installing CIM on ITSM Professional Instance along with Performance Analytics Content Packs for ITSM, we have come acros...

RZim by • Tera Contributor
  • 1012 Views
  • 1 replies
  • 0 helpfuls

Facing issue for Update Source

  Hi Everyone i'm facing below issue. I gave correct credentials but still it not allow to connect me local instance.Please provide the solution on this.Thanks in AdvanceError MessageAuthentication to remote instance failedMethod failed: (https://dev...

Resolved! Need to find the workflow, where the event is being used

Need to understand the in which workflow , the event is being used in ServiceNow. sla.warning.parm Please advise how to check it, I have checked workflows on task_sla table, but NO LUCK(not able to find it)

sharsha by • Tera Contributor
  • 1308 Views
  • 9 replies
  • 0 helpfuls

Resolved! Application menus for 'Agile Development 2.0' is not visible.

Hi Experts,      I have installed and activated 'Agile Development 2.0' plugin in my PDI. But, it is not reflected in the Application Menus. I have refreshed the browser,switched to another browser and even refreshed the instance from developer.serv...

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Murthy JN1 by • Tera Contributor
  • 7146 Views
  • 12 replies
  • 2 helpfuls

i need to set Role to false.

After termination, former employees  should:Continue using their existing credentials and access the portal with limited access, so, what i m thinking, to remove existing roles , user will still be active, and assign one alumni role to the same user,...

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Rumanu by • Tera Contributor
  • 612 Views
  • 7 replies
  • 0 helpfuls

Platform Analytics – Alternative Group By Not Working After Saving

Hi All,We are facing an issue with Alternative Group By in a ServiceNow Platform Analytics data visualization and would appreciate any guidance.We created a visualization using the Incident table with the following configuration:Data Source: Incident...

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mania by • Tera Contributor
  • 503 Views
  • 1 replies
  • 0 helpfuls

On Chat window users chat and response agents unable to see

Hi Team , There is an in Active Chat  Agents are not able to see users reponses and user chat  what would be the problem  where exactly need to check  what was the fix for this  can anyone please faced this type of issue , please help me with the ste...

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nameisnani by • Giga Sage
  • 350 Views
  • 1 replies
  • 0 helpfuls