My goal is 4 fold: 1) Allow the SCTASK to save when the "Client facing IP address" variable is blank, 2) Perform validation to prevents close if the variable is empty 3) Show an error message on the variable field and 4) Apply this validation only fo...
Hi Team,I have a requirement to display a Multi Row Variable Set (MRVS) in the Now Mobile approval screen.Current ScenarioI have a catalog item with an MRVS variable called Software Required.When the approval is opened in the Desktop UI, Under the RI...
When customers reply to Service Desk agent Chats and include quoted text, the quoted content is not displayed correctly. As a result, it is difficult to determine which specific questions or comments from the Service Desk agent the customer is respon...
Hi everyone,I hope you're doing well.I need your guidance regarding some ServiceNow topics. I have an assessment scheduled for next week covering the following areas:PlatformScriptingITSMIntegrationsIf anyone has study materials, notes, interview/ass...
When i type any word like "report" i have seen 'Suggested' below the suggested results and recently viewed, when i click on the item under Suggested it got me to the wrong url and shows the error "You are either not authorized or record is not valid....
I tried two ways: 1. Export Update Set 2.Remote Update Set: Is Remote Instance Module Is not there in Zurich and Australia Release, Why? Is there any other way apart from these two?
We'd like to have the comments for SCTASKS updated to reflect the REQ number. Real world example:Robin opens REQ0015131. She receives an email notification mentioning this REQ number.This creates RITM0015975.This creates SCTASK0016100.I respond to SC...
Hello Team,I want to Add one Option in the SOW Dropdown,Help me to add it (Please Find the below screenshot)Thanks
Hi team,I am stuck at one requirement, please let me know your thoughts .requirement - RITM will have 3 group approvals triggered all at once . I did this using ask for approval in flow and selected all 3 groups in same activity but there are only fe...
After using the new capability to add custom stages in Catalog Builder fulfillment, I noticed that the new stages were not displaying anywhere. I created a copy of the "Step based request fulfillment" flow and set the included subflow "Service Fulfil...
Hi Community,I have a requirement to create a visualization/dashboard filter for incidents where the latest customer comment has not been replied to by the assigned agent.Requirement:I need to identify incidents based on the comment sequence:Scenario...
Hi everyone,I have a Reference variable in a Record Producer that points to the sys_user table.Currently, the selected user is displayed as:Ahnaf SheikHowever, I want it to be displayed in the following format:Sheik Ahnaf (Last Name First Name)The va...
Hi All I just wanted to check. I have a variable set that is being used across multiple catalog items. I have a new requirement for a specific catalog item, where I need to add logic on the Requested For variable. How can I implement this logic witho...
Currently the font color in the search bar in the header is a dark color making it very difficult to see. Change to a lighter color to make the font visible for users. attaching screenshot of search bar font.
While exploring theServiceNow Australia release, I came across a few nice enhancements for UI Actions that can help improve the overall user experience. New AI Button Styles Two new List Style options are now available for UI Actions: ai-primary ai-...
