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Email filter ignore header X-ServiceNow-Generated:true

Hi We are seeing an issue with the email filter Ignore header and more specifically the condition X-ServiceNow-Generated:true. As I understand it this condition is created to stop e-mail loops from happeningen between different Servicenow instances w...

Outbound Integration ATF

Is it possible to perform Automated Test Framework (ATF) in ServiceNow? As far as I know, OOTB Inbound Integration can only be tested via ATF. Any inputs or leads are welcomed... Thanks and regards,Alok Das

Aloke1_098 by Tera Contributor
  • 443 Views
  • 4 replies
  • 0 helpfuls

Call existing Flows in a new Flow depending upon choice selection

Hi,I've 2 existing catalog items for Add users in a group and Remove Users from a group. And corresponding 2 Flows are there.As per a new requirement I'm building a new Catalog item where I'm asking the end user to Add or Remove user from that group ...

BKSharma by Tera Contributor
  • 578 Views
  • 5 replies
  • 1 helpfuls

Resolved! Accreditations Suggestion for ITSM

I want to gain more knowledge of ITSM, so I would like to take accreditation courses. Could you suggest some accredited courses related to ITSM, excluding 'Now Assist for ITSM' and Process Mining?

RitheshB by Tera Contributor
  • 177 Views
  • 1 replies
  • 0 helpfuls

Error in the update set logs after committing the update set

HI, Getting the below error in update set logs after committing the update set in production. Didn't get this error while deployed in Test env.  Log : Cannot invoke "com.glide.db.PrimaryKey.addQuery(com.glide.db.meta.Query, String)" because "this.fPr...

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Karun Thej by Tera Contributor
  • 1147 Views
  • 4 replies
  • 0 helpfuls

Populate Manager variable based on selection of User variable

I'm working on a catalog item that has two variables1. User -> Reference to sys_user table2. Manager -> Select Box The requirement is when a user is selected then Managers select Box should be populated with the Manager(s) of that user.Some Users may...

ramireddypa by Mega Contributor
  • 424 Views
  • 6 replies
  • 0 helpfuls

Workflow: Wait-for-condition still stuck after timeout expires

Requirement: After approver Rejects, I want the workflow to wait up to 7 days for any journal comments on that RITM. If a comment appears within 7 days → immediately go back to Approval. If no comment in 7 days → mark ticket as Closed Incomplete. Cur...

sanasayyad by Tera Contributor
  • 204 Views
  • 1 replies
  • 0 helpfuls

Resolved! Never Logout My screen or account

Hi Community,I have a question regarding user session timeout behavior in ServiceNow.Currently, when I leave my ServiceNow screen open, my account eventually logs out or times out. This is causing issues because I need the account to stay logged in a...

Kumar54 by Tera Contributor
  • 608 Views
  • 12 replies
  • 1 helpfuls