We are on the verge of introducing Public Portal for our external customers, however we realised that the OOB doesn't have the feature to create KFT's for feedback or reason pop up on the Public portal. I am reachign out to the community to seek opin...
informational field visible for the resolved incidents on the portal in australia version, but it should not visible in any state.
Hi All, Has anyone implemented Releaseops.I need to implement it for three instances,dev,stage and uat.Currently for POC ,we will be treating our UAT instance as prod. I have configured ,but when deploying I want mine update sets to be moved from dev...
Servicenow sidebar integration with Teams is throwing an error during initial setup. The customer has provided Application (client) ID, Directory (tenant) ID, App ID, Client Secret, Callback URL, and Redirect URL. The error message displayed is: "We’...
I've completed Part 1 but don't know where to start to complete Part 2 for the IU Policy
I have observed that when on the change request form we are populating the service_offering field then conflict is not being run and conflict status is set as Not Run. For cmdb_ci field this is not the problem. How to resolve this?
Hi I am struggling to change the size of the currency field type inside the esc portal form view for the record producer. I want to know if I can manipulate the size of the field inside a 2 column container or not. Attaching the screenshot here for ...
Hi Team, I'm working on a Catalog Item and need to dynamically update the placeholder (watermark) text of a variable based on the selected value of another variable.VariablesAffected Service / ApplicationBackend Name: u_affected_service_applicationRe...
Dear all, I have a use case where I need to get the desciption field of an incident only editable by the user who create the incident. This from the self service viewFor that I have created a incident.description ACL rule where I have add a script as...
Problem StatementHR team maintains employee data in Excel / Google Spreadsheet.This data must be fetched every Monday and stored in a ServiceNow custom table for further processing. SolutionUse ServiceNow REST Message (Outbound Integration) with a...
Dear all, I have an Incident default view form where when I open an Incident I can see the Category and SubCategory field in Read only as seen in attached picture In my use case, I need to set the Category field mandatory and SubCategory vidible on...
OverviewWhile enabling “IT Service Management Advanced” in an existing ServiceNow environment, we encountered an unexpected impact to the existing Employee Center portal navigation and taxonomy experience.The Employee Center implementation already ha...
hi, I used the scheduled report feature to send a specific report to several email addresses; however, one of the email addresses isn't receiving it. When I manually trigger the send, it reaches all recipients, but the automatic send fails to reach o...
How to update this glide_list field through a background script for 100 records?
I have a field which has help text added via annotation and when I hide field via UI policy/client script Annotation text remains the same. Can someone help me with how to hide/show annotations on the form based on some condition?
