Linking a template to a knowledge article

[supersainsburys]

Hello

How would i link a knowledge article to a precreated template when creating an incident from a knowledge article

Yours sincerely

Carl BIG MAN Pearce

[Deepak Kumar5]

You can modify below property from sys_properties table to pass your template from KB's new incident button.

type sys_properties.list in left nev then press Enter.

Search "glide.knowman.create_incident_link" property

Modify the Value as per your requirement.

For template add in value-   &sysparm_template=Template name

[ChareseV]

Hi Carl

Did you ever manage to get working? And if so How did you go about it?

I'm currently in the same boat of trying to set the same thing up or adding a url link into the body of the article that will create a new incident using the precreated template.

Thanking you in advance.
Charese

[DGAW]

Within your knowledge article body/text you can insert a hyperlink to create an incident using a specified incident template. You could modify this to suit your needs:  incident.do?sys_id=-1&sysparm_query=active=true^comments=(Created after Knowledge search: $[encodedKb_desc])&sysparm_template=Template Name&sysparm_stack=knowledge_home_launcher.do