Linking Incidents to Changes

[#1]

In our instance which I am sure is pretty much out of the box for Change, there is a section at the bottom which links Problems to Changes or would list the problem that the change was created from. How can I recreate that section for Incident so that it would list the incident number that a change was created from or so I could add an incident to a change later.

Thanks,

Andrew

[Mark Stanger]

I'm not aware of anything out-of-box that ties into this other than the 'Create Change' UI action on the incident table. If there is anything else, it would probably be in a business rule on the 'Change Request' table.

[stranger_tepa]

I have not seen any script related to linking a Incident to an RFC. The only scripts I am aware of, is the one menitoned below as a UI Action from within Incident, and there are a few scripts on Task that closes related records. That is, if an RFC has some Incidents or Problems related, when closing (deactivating) the RFC these scrips would run closing related records.

I dont think there is anything else. The only thing involived here are: Two tables and a reference field. That is all there is.

[#4]

mark.stanger

How do I get to this table? When I added it as a module on the sys_def application it didn't have any records in it, but I gather from this conversation that there should already be some defined relationships.

[Mark Stanger]

You're seeing it correctly. The list should be empty. It's just for custom many-to-many definitions.

[psiek]

Hi,

I have created a new "intervention" module from scratch, that do not inherit from any common tables.
I added a m2m relationship (http://wiki.service-now.com/index.php?title=Creating_a_Many-to-Many_Relationship) with incident table, then, added this related list to my form (personalyze->related lists), all was OK. But it do not appear in the form, and I got now "Related lists" in form layout tool.

Do I made something wrong ?