Hi All, I have created one inbound action in condition I have added mail id from that mail id email and request should be created.Team will collect all the request details and sent collated data to the service now for create auto requestBased on requ...
Any one achieve the below in Service now. If yes please suggest the steps. "Approver must approve the RITM approval within 30 days from the created date. If they fail to do so, the RITM should be auto-rejected with added comments "Approval timeline e...
Hi All, Is there any way to display sub categories under a parent category like catalog items in portal. Now it is showing items under all sub categories. But I need to show only the sub categories. Please help me asap. Any help is appreciable...
Hi friends,i am unable to see user related details in service portal, i am able to see in back end. Attached screen shots for reference. we have one script include (Global) and On change client script in (Hr application), i have added bothe script sc...
Hi All, I have created a custom workspace inside a custom application. On the workspace homepage, there are single score boards, when clicked on them it is directing them to list of the case table, we would like to open them in the workspace only, sa...
Hello everyone,I have a requirement regarding the task_sla table. Currently, all fields are read-only, which is expected since only Admins can edit this table. However, I would like to request that the custom field 'Breach Code'(Choice field) be made...
Hi,I want to create a metric definition to show the count of number of times, change request has been reverted to new state. For this i have created a metric definition with type script calculation and created a BR with condition when state changes ...
Hi All, ITIL User can't see couple of catalog items in portal.Can anyone please help me out. Thanks&Regards,Abhisek Chattaraj.
Hi Team, We have faced one issue in change management, duplicate change records created when user created a new change by copying it from another change. When we checked in the logs, there was nothing logged in the log related to the duplicate change...
Please help me with autopopulate field is giving an popup as " changes you made may not be saved". and the autopopulate which I gave is working in sp and not working in RITM or task. In my case requestedfor type (requested_for) , this requested for ...
Hi All, How to create the 2 or 2 sc task particular request through background script. Requests already created our instance, but we have to created manual tasks every request. Regards,Tharun
Hi Team, There is one requirement that whenever incident created caller is added to a group. I have written BR to add caller to group.Now, I need to remove caller from that group if he doesn't have existing incident in incident table. It must not be ...
Hi All,On the incident form there is 'Start Microsoft teams chat' button .that is visible for admins only and not to itil users.We have recently upgraded the instance to Utah release and started not visible. The user is satisfying the itil role and s...
Hi All, Can I delete few choices in dictionary in test instance manually before moving to product ?If I do so then I must update the data manually on prod as well . Will it be best practice ?I little bit confused because these are not present on D...
Hi,I have a custom field 'set flag' on change request which should be set to true if planned start dates and planned end dates falls in between defined maintenance schedule. There is a schedule which contains 9 schedule entries if planned start date ...
