RITM is not auto closed
hi. i noticed that after Xanadu release, our RITM stage and state went haywire and causing issue on multiple service catalog. these requests are not auto closed once all tasks are completed. anyone having similar issue?
Forum Posts
Resolved! reference qualifier shows only one value even though I have a lot returning
I am setting a reference qualifier using script include, I have multiple values returning in the array but only shows one value in the reference field. when i print to logs I can see multiple sys_ids. Any idea how to fix? var OArray1 = []; ...
Flow designer
Hello friends how I can achieve below request using flow designer ..I have created simple workflow but this one looks little complex...any lead will hep1. User Submits ServiceNow CataLog Item Form:The user submits a service request via the ServiceNo...
How to Refresh Service Operations Workspace Homepage
Hello Guys, In the Service Desk Landing Page there are some donuts indicators and when you click in them some cards below are updated / refreshed. I found a property to automatic refresh the donuts indicators but the list / cards below are only refre...
URL redirection from one url to another
Hi All, We have added one of catalog item sysid and other url data to construct an url for an item to open in servicenow the moment an user clicks it in another 3rd party apps. This url exactly matches with catalog item url only in the other website....
Open records in 'Classic/Core' from SOW?
I am interested in understanding the possibility to set SOW Tier 2 as the default landing page for the ITIL role. But as the respective owners of the modules (change/knowledge/etc) review the forms and setup going forward, instead of turning everythi...
Resolved! Way to include request in report on which within 2 hours work notes are added after creation
is there any way to include request in report on which within 2 hours work notes are added after creation of that request for particular catalog item i want to create a report.
How to remove "price" under record information in service operational workspace
Hi,I want to remove "price" under record information in service operational workspace.Can anyone please help on this, It will be useful. Thanks!
populating reference field list when another field changes
I am trying to populate a reference field values when another field changes. I have script include and calling it from catalog client script but doesnt seem to be working. When I print it is getting the right values but not setting the reference list...
getSession properties returning null
the following code of SPEntryPage script include is not working: "var nt = session.getProperty("nav_to"); // I tried navpage too but didn't work var redirectURL = session.getProperty("login_redirect");" nt and redirectURL is returning null. This is...
MFA- OTP Generation
when service now sends email top for MFA. it will send the same OTP if user asked to resend the top after some time how to fix the issue.my requirements is: I need to make it as if the user clicks resend otp then a new top needs to be sent instead of...
Issue with List Collector Variable
Hi All,I have a list collector variable on a catalog item referring to user table. When one user is selected, I am setting another variable in form. If list collector count is 1 , I am setting 1*10 and if 2, 2*10. It works as expected, when I remove ...
What is P1 incident. How we can classified it as P1 incident.
Real time scenarios will appreciated.
Inbound action attachment not copied to record
Inbound action email is received but attachment is not uploaded to the record.
calculate field check box
on selecting a field on a form I am not able to check the value of the calculated field to true and am not able to write a script also any solution help and give suggestion
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