LIST is not getting updated but where as field in record is getting updated

shyamkumar VK
Kilo Patron

Hello Everyone,

we are using data source to update our computer information , there is an custom field called last boot up which is updating correctly in the record but it is failing to get updated in the list view 

I had verified ACL's , BR's and Client scripts as well I could not see any script or logic's written on the field 

can someone en light what might be the issue here.

 

@Ankur Bawiskar 

@Maik Skoddow 

 

Please mark this as helpful and accept as a solution if this resolves your Ask.
Regards,

Shyamkumar
1 ACCEPTED SOLUTION

Hi,

so it means date/time set during data load is not being done with correct timezone since you mentioned XML and LIST shows correct one

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

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6 REPLIES 6

Maik Skoddow
Tera Patron
Tera Patron

Please share screenshots as it is not clear what your issue is!

Kind regards
Maik

Hi Maik ,

below are the screenshots

From LIST View 

find_real_file.png

From Form View

find_real_file.png

 

the value which is in the form should be same in list as well but this is not getting updated in list.

Please mark this as helpful and accept as a solution if this resolves your Ask.
Regards,

Shyamkumar

Hi

okay, I got your point.

Unfortunately your screenshots don't show the interesting/important information.

The main question is: Are the records from list view and record view really the same?

Please get the record's Sys IDs from list view and from record view and compare them. Are they really identical? I suppose they are not.

But again, I cannot help you if you don't give ALL information

Kind regards
Maik

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

what date/time it shows in XML of the record?

for the form is there any client script or display business rule which is changing the field value?

which date/time value is correct form or list based on your data source?

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader