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01-17-2022 10:38 PM
Hello Everyone,
we are using data source to update our computer information , there is an custom field called last boot up which is updating correctly in the record but it is failing to get updated in the list view
I had verified ACL's , BR's and Client scripts as well I could not see any script or logic's written on the field
can someone en light what might be the issue here.
Regards,
Shyamkumar
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01-18-2022 12:53 AM
Hi,
so it means date/time set during data load is not being done with correct timezone since you mentioned XML and LIST shows correct one
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-17-2022 10:44 PM
Please share screenshots as it is not clear what your issue is!
Kind regards
Maik
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01-17-2022 11:07 PM
Hi Maik ,
below are the screenshots
From LIST View
From Form View
the value which is in the form should be same in list as well but this is not getting updated in list.
Regards,
Shyamkumar
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01-17-2022 11:19 PM
Hi
okay, I got your point.
Unfortunately your screenshots don't show the interesting/important information.
The main question is: Are the records from list view and record view really the same?
Please get the record's Sys IDs from list view and from record view and compare them. Are they really identical? I suppose they are not.
But again, I cannot help you if you don't give ALL information
Kind regards
Maik
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01-17-2022 11:17 PM
Hi,
what date/time it shows in XML of the record?
for the form is there any client script or display business rule which is changing the field value?
which date/time value is correct form or list based on your data source?
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader