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Resolved! How do I establish State Flow for a new Custom Task table?

Hi, We have some custom apps that were developed using the Service Management Application Designer and had State Flow configured as part of that tool however the Designer has since been deprecated. How do I establish State Flow for a new custom task ...

John Kelly by Tera Guru
  • 1438 Views
  • 6 replies
  • 0 helpfuls

Assignment group based on Configuration item

Assignment group field should display(shouldn't assign directly instead it should allow us to choose) all the related assignment groups based on the Configuration item chosen. for example: If we choose CI from database, Assignment group field should ...

Resolved! How to keep link to Knowledge Article if versioning is active

We have versioning active in our Knowledge database, and it appears when you update the KB the URL changes. I have a requirement to make like "table of contents" document which would need to link to other various articles, but would need to then trac...

carlav by Kilo Guru
  • 1073 Views
  • 2 replies
  • 1 helpfuls

Auto assessment BR is not working

Hello Community leaders, I have requirement to create new survey on RITM table. For that I create a survey to trigger it we have given a trigger condition(state is closed completed)  but in that the 'Auto assessment business rule' Bussiness rule whic...

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n_16 by Tera Contributor
  • 607 Views
  • 2 replies
  • 1 helpfuls

Resolved! Can Business Stakeholder licensees add comments to Incidents?

We are looking to have business stakeholders be able to contribute by adding comments on some incidents. It seems like this is supposed to be allowed, as business_stakeholder includes a specific sn_incidents_comments_write role, which is used in an i...

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ATF on Scripted Select Box

On the Service Portal I have a form with an select box. This select box is populated via a client script - script include - rest message.   When creating an ATF for this I can't select these options retrieved via REST message when opening the form. I...

How to create a pop-up with user input in change task?

If the Implementation task state changes to In Progress and the current time is earlier than the current “Task start date” the user should get a Confirm message (pop-up with user input) You are starting the Task before the Planned start time. Are yo...