Local Account Authentication Failure

[david_hreben]

Hello All,

I have a local admin account used to move update sets between instances. We have recently moved from Eureka - > Fuji in Dev and Test instances. Right now when am trying to import update sets from the DEV instance I get the following error:

Error Info:

Authentication to remote instance failed

Check saved username and password

Pop up Box Error:

Authentication to remote instance failed. Error reported was "Method failed: (https://asknowdev.service-now.com/sys_update_set.do?SOAP&displayvalue=all&redirectSupported=true)HTT... 401 Unauthorized with code: 401". Check saved username and password

This has worked always but stopped after we moved to Fuji. We have reset the password and checked user name & pass but still getting the error. Does anyone know what could be causing this?

[bernyalvarado]

Hi David, it could be that someone changed the password of the account in Development or someone changed the password been set in Test to pull the update sets from Dev.

Have you tried re-setting in your Test Data Sources your user/password authentication information to pull the update sets from dev?

Thanks,

Berny

[bernyalvarado]

You may also want to validate that your user/password are correct by logging into Dev to ensure these are right.

Thanks,

Berny

[bernyalvarado]

Hi David Hreben, were you able to resolve your problem? Can we close this thread by marking the responses as helpful/correct?

Thanks,

Berny

[david_hreben]

Hello Berny,

We had try everything you can imagine with no luck. Currently ServiceNow is investigating.