Localization on Service Catalogs

[himanshi24]

Hello All,

I have requested translation to one of the catalog item in spanish using localization by ServiceNow.
How can I test this as for me catalog content still shows in English do I need to change the language in user table or how should I test as this is a requirement to view content in spanish for spanish users?

Regards,
Himanshi

[Community Alums]

Hi @himanshi24 ,

You can do the following tasks in Localization Framework for translating the Service Catalog items.

• Select multiple languages from the available languages in the instance to configure settings with the Catalog Item artifact. To configure localization settings, see Localization Framework settings.
• Create LRITM's by requesting translations into one or more languages.
• Translate the content of the Service Catalog items directly using the edit translations option.
• Read, edit, and machine translate the content, send the content to TMS, send the content via email, export, and import the content of the Service Catalog item.
  Note: Activate the Dynamic Translation plugin (com.glide.dynamic_translation) to use machine translation in Localization Framework.
• Approve and publish the translated content.
• Monitor the overall localization health of the Service Catalog items from the Localization Insights dashboard.

To request translations for a catalog item, see Request translations for Service Catalog items.

[himanshi24]

Hello @Community Alums 

I have already completed the translation of catalog to spanish.
I want to know how we can test this.
Could you please help me with that.

[Community Alums]

Hi @himanshi24 ,

OOtB, there is already an index job designed for the [sc_cat_item] table (System Definitions > Text Index Configurations

However, in some situations when a lot of translations are added, you may need to rebuild the index, which you can do by navigating to System Definitions > Text Indexes, and finding the one for the [sc_cat_item] table:

Essentially, what needs to be done here, is the index needs to be regenerated so that the translated terms can be taken into account for the search terms, so click the "Regenerate Text Index" related link and wait a few hours for it to complete.

Then, you should be able to see the following type of result when searching in another language you have translations for:

[himanshi24]

Hi @Community Alums 
So basically multiple entry of catalogs will be visible in the portal with different language?
Also, I did - Regenerate Text Index will wait for some hours.