Shared Template Incident- Prevent from delete

Sheh
Tera Contributor

Hi

 

I have create templates for incidents and shared them. 

People that I shared them those template can delete them.

I dont want that people can delete what I shared to them . 

How can I prevent delete template.

 

Thank you.

Regards

5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Sheh 

 

You can crate ACL, user who has role / owner of template can delete no one else. 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Thank you so much for your quick response.

Sory , I'm a begenner , can you please show me how to do that or is there any documentation.

Regards

Hi @Sheh 

 

This is to create but similar line you can chekc for delete

https://www.servicenow.com/community/itsm-forum/how-can-i-limit-who-can-create-incident-templates-th...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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@Sheh 

 

https://www.servicenow.com/community/itsm-forum/i-want-to-restrict-all-users-from-editing-template-c...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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