Location based incident filtering in list view

Arka Banerjee
Kilo Guru

Hi All,

I want to do something in my PDI where I have to filter out only the incidents in a list view for a logged in user which are belonging to the users location. Could you please help me on the same.

1 ACCEPTED SOLUTION

Martin Ivanov
Giga Sage
Giga Sage

you can do a before querry business rule that will filer the incidents based on the user's location.

Please refer to this article: https://community.servicenow.com/community?id=community_question&sys_id=adcca979db812fc8d58ea345ca961979

Please Mark Correct AND Helpful. Thanks!


Please mark Correct and click the Thumb up if my answer helps you resolve your issue. Thanks!
Martin Ivanov
ServiceNow MVP 2023, 2024

View solution in original post

4 REPLIES 4

Martin Ivanov
Giga Sage
Giga Sage

you can do a before querry business rule that will filer the incidents based on the user's location.

Please refer to this article: https://community.servicenow.com/community?id=community_question&sys_id=adcca979db812fc8d58ea345ca961979

Please Mark Correct AND Helpful. Thanks!


Please mark Correct and click the Thumb up if my answer helps you resolve your issue. Thanks!
Martin Ivanov
ServiceNow MVP 2023, 2024

Prasad Pagar
Mega Sage

Hi @Arka Banerjee 

You can add simple filter on Location as below

find_real_file.png

Hope this helps

Thank you
Prasad

scott barnard1
Kilo Sage

Hi Arka

You can create a dynamic condition and add it to a new module or bookmark.

 

So a popular dynamic condition is "one of my groups"

 

You can create  a filter for "one of my locations"

 

Regards

A user can have only one Location, so one of my location is not the most appropriate one 🙂


Please mark Correct and click the Thumb up if my answer helps you resolve your issue. Thanks!
Martin Ivanov
ServiceNow MVP 2023, 2024