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Resolved! Default Risk conditions not working/How it works?

Hi Experts, There are four default risk conditions: 1. Insufficient lead time 2. Critical service changed 3. Critical service affected 4. Default When I tried to use the risk calculator, Insufficient lead time and Default conditions works perfectly f...

Vivek13 by Tera Contributor
  • 1474 Views
  • 3 replies
  • 5 helpfuls

Resolved! How can we show Add to cart button to catalog items in Portal

Hi all, please help me on below issue, i used this option to show "Add to Cart" button on Portal.   Issue : we have 26 catalogs items , "Add to Cart" button sowing in all most all catalog items.But not showing in some catalog items. kindly help me w...

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Sironi by Kilo Sage
  • 2027 Views
  • 8 replies
  • 1 helpfuls

Resolved! How to display the table data in ui page?

Table data: { "userId": 1, "id": 1, "title": "delectus aut autem", "completed": false "userId": 2, "id": 2, "title": "delectus aut autem", "completed": false "userId": 3, "id": 3, "title": "delectus aut autem", "completed":...

Hulk1 by Giga Contributor
  • 5433 Views
  • 11 replies
  • 2 helpfuls

Resolved! How to use window.location.href.contains() in script include?

I need to push field as mandatory based on the ui view . So i want to make the validation based on URL using  window.location.href.contains(). So if the url belongs to second UI page then make field as mandatory? But i am trying its not working ! so ...

Thousif S N2 by Tera Contributor
  • 5283 Views
  • 26 replies
  • 5 helpfuls

Resolved! Product Model vs Hardware Model tables

Hi, can you point out the main difference in the process or the impact of when hardware models are loaded in the parent Product Model instead of Hardware Model.  We recently implement a basic asset mgmt process in our instance and I just discovered t...

sas1 by Kilo Expert
  • 3215 Views
  • 2 replies
  • 0 helpfuls

How to fix com.glide.ui.ServletErrorListener source error ?

Hi All, While check the error in the system logs, i am getting "Root cause of JavaScriptException: java.lang.NullPointerException : java.lang.NullPointerException:" error whose source is com.glide.ui.ServletErrorListener. Code:- JavaScript evaluation...

kun1 by Tera Expert
  • 2960 Views
  • 6 replies
  • 0 helpfuls

Service Catalog Software/Access Best Practice

We are currently in the process of converting our 800+ item catalog into Servicenow.   We don't want to have 800+ items and are trying to consolidate and slim it down to what is actually needed.   My question is around the best practice for software ...

Resolved! Make label for checkboxes mandatory

Hello All, I am trying to make label for check boxes mandatory. I have checked the mandatory check box for that field but it is not working on itil view but working on portal view. So I wrote a UI policy even it is working on Portal but not on ITIL v...

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Sherice1 by Tera Contributor
  • 11408 Views
  • 11 replies
  • 31 helpfuls

Resolved! Customize approval emails with requested item variables

Hello everyone, I am trying to customize an approval email notification with variables from a requested item. I modified the requested_items_summary_with_options email script with the requested item's sys_id. I then called the mail script in the noti...

Chris135 by Giga Contributor
  • 3474 Views
  • 11 replies
  • 5 helpfuls

Resolved! Update Serial Number Type

  We are in the process of congiuring discovery and CI's and have come across an issue.   When the discovery runs and creates or updates a CI it is entering the baseboard serial number into the serial number field.   I am looking for how to change t...

AndyB5000 by Mega Guru
  • 3963 Views
  • 8 replies
  • 3 helpfuls

Resolved! State field is not getting updated via REST API explorer

Hi, we have a custom request table which follows state flow procedure. we are trying to update the state field from 'inprogress' to 'Awaiting Approval/Pending' via REST Table API explorer but it is not getting updated and there is no error. It shows ...

Niranchana1 by Tera Contributor
  • 2285 Views
  • 11 replies
  • 1 helpfuls