Resolved! How can I add "None" as the default value for a Reference variable on a Catalog Item?
Hello,How can I add "None" as the default value for a Reference variable on a Catalog Item?Thanks!Mike
Forum Posts
Resolved! Search for Work notes or Comments
How can you create a filter or list layout to complete a text search for additional comments or work notes? I have a requirement for our ITIL users to be able to search the system by these fields. Also, how do you search for information added w...
what is Underpinning contract ?
what is Underpinning contract in SLA
Resolved! "Approving" field on sysapproval_approver showing sys_id
After upgrading to Istanbul from Helsinki, the "Approving" field (type Doument ID) on the sysapproval_approver table form is showing the sys_id of the document being approved rather than the name, which is set to true for display in the dictionary (i...
Improve form performance by glide_list variable attribute
If you have a list collector type of variable on your catalog item form and struggling with the performance of the form, you can add the glide_list variable attribute to the variable.It improves the form load time significantly. Variable attributes ...
Resolved! Creating multiple users at a time
Hello everyone, I have a query related to creating users in service now instance. Can we create multiple users at a time in an instance. Please help me in this context Thanks in advance...
Resolved! Default work note
Hi,I want the "work notes" - field to be the default view when viewing a ticket (instead of the "Additional Comments"- field showing), so it will look like this: I found a record in the dictionary called "Work notes" on the task table, and tried sett...
Resolved! Show RITMs not REQs in the Global Text Search
We are upgrading to Jakarta and have seen a few issues with the Global Text Search. We've fixed most of them relating to the sys-id showing and text_search views. But we have one that we cannot seem to fix. IN our environment we only use/show RITMs n...
Resolved! ReadOnly the AssignTo field if not in group (upon selecting group)
Hi All,I've already created an ACL that makes the Assigned To field writable only if the logged on user is a member of the current assignment group.That's all good, except if I'm on the incident form and I am a member of the assignment group and I ch...
Change Conflicts
I have found something within change management that I am unsure how to fix. I scheduled a change with CRM as the affected CI, and then scheduled another one with the same CI for the same time.This generated two conflicts, both of Type CI Already Sch...
Resolved! How do I preserve my 'Banner image for UI16' so not cloned over
Cloning to a non-prod instance I want to preserve the existing logo
Resolved! Wait for condition and multiple paths normal change wf not working as expected
I am trying to add some alternate paths to the Normal Change workflow to be able to move through the change state model without too much customization.Requirement:- (a) Workflow should process normally if people click the OOB UI actions that move the...
How to delete/modify clone target
We have a couple of old environments that we no longer have access to, how can I go about deleting them from the Clone targets list? When I try it says, "The current record cannot be deleted until all 1 instance clone records referencing it are del...
Resolved! Update Set selection for non-admins
Does anyone know if it is possible to allow non-admins the ability to select an update set? The use case for this is that we have multiple users with the workflow admin and catalog admin roles and we would like to easily capture their work on workflo...
Resolved! You are not authorized to take this survey
HelloI am trying to create my first survey in our Dev instance. I have created the survey and made it accessible to anyone in the Availability tab on the Survey Designer section. I have configured the trigger conditions. I have enabled email sending ...