Several tickets were rasied for the same issue, I have been unable to link them to a single Parent ticket, when I select related records within the incident there is an option to link the incident to a problem or a change request, but not a parent i...
Can I prevent a user from accessing certain fields
We want to export data from certain selective tables like Incident, Change to an on-prem database to enable our users to be able to perform reporting by cross-referencing this data against other data available on-prem. I have searching through commun...
Hi Guys, ---I have added an extra option for impact and urgency (1-Critical), the mapping was adjusted in the dl_u_priority table with a custom matrix. ---Till here it is fine, Now I have to revert the changes and bring it to original mapping, So I ...
Not allowing to add script for ACL in scoped applications. Have to create write acl for few fields which are present in scoped application using script. Table and other fields are present in Global application. Whenever i click on advance for writing...
Hi All, In my first run script activity have a scratchpad variable(workflow.scratchpad.msgFinal) where i am storing a result. Please refer below After this run script activity i have a notification activity where i am printing the scratch pad variab...
Hello, I have a requirement to show an alert if the record already exists in the table for the same name and show the link to the record through alert or infomessage. For this I wrote a Catalog client script and is working while doing 'Try it' but...
I want to add new states to incident form.
Hi Every one, I need some help on the below scenario. I am not a developer and trying to set up the workflow for : Auto-approve request when the requested_by itself is the approver (Line manager) of the request in Service catalog. This is with regard...
Hi I need to be able to export all attachments in my instance into the original format and send to management. So they will need to be able to open and read the original attachments. So if the original was a .doc or .pdf, then they will want to op...
Hello all, I was wondering if anyone has experience or feedback on integrating sharepoint with servicenow, I'm not looking for 3rd party apps. What I want to be able to do is have virtual agent pick up data from either an internal sharep...
How do I create a change that affects multiple services and CIs? In the out of the box change, it only allows 1 CI and 1 Service.
how can I use ui action to hide button?What is the ui action visibility?
I am running Transform map to insert and update user records. Data source is a csv zipped file. My logic is not working when i am checking for trailer in the source. Requirement is: 1.If the source field does not have trailer information (as in the a...
