Location hierarchy not showing in lookup box

Cassandra Cuppl
Mega Expert

I am trying to set up a location hierarchy and have added parent locations to multiple locations and added the tree_picker=true attribute to the task-location dictionary entry. If I click on the location field in the form, the popup box does not return any values (as seen in the attachment). How do I get this to show?

 

find_real_file.png

 

find_real_file.png

1 ACCEPTED SOLUTION

Nia McCash
Mega Sage
Mega Sage

Out of the box, the location field on the Task table is dependent on the Company field.

find_real_file.png

Is there a value set in the Company field of that record which is limiting the locations that show up?

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3 REPLIES 3

Tim Deniston
Mega Sage
Mega Sage

The Product Docs site says there's a limit to the number of nodes. Is that an issue with your instance? 

https://docs.servicenow.com/bundle/sandiego-platform-user-interface/page/use/common-ui-elements/conc...

Adding that property (with an without the misspelling) didn't have an effect for me. 

Nia McCash
Mega Sage
Mega Sage

Out of the box, the location field on the Task table is dependent on the Company field.

find_real_file.png

Is there a value set in the Company field of that record which is limiting the locations that show up?

That was it. I removed the company dependency and it is showing now. I will mess around with it a bit more to see if I need that. Thank you!