mailto template showing HTML tags

mmongeau
Giga Guru

I am creating a simple mailto email template to allow a reply to a catalog task.   I created a new template and the only option I get for the editor is the Rich HTML Editor.   When I add the text I want displayed in the message field and invoke it from within another email template the text is surrounded by HTML P tags, like this:

  <p>Complete Task</p>

If I look at older mailto templates they use the legacy editor, with an option to switch to the Rich HTML Editor.   Is there a way to get back the legacy editor?

Thanks,

  Michael

5 REPLIES 5

mmongeau
Giga Guru

Found a work around - edit the Message HTML field in list edit mode and remove the surrounding <p></p> tags.     I think this is   a bug and I plan to open a HI ticket for it.


I noticed this in the Express system too, and have logged INT2498159 with HI


chrisp1
Mega Sage

Hi, did you get a solution for this at all, as I am havingthe same issue in eureka and even if i delete them from the source code, it puts them back in!


cheers


I have not been given a solution.   I abandoned using templates and just use mail scripts instead or build the link manually in my notification.