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bulk emails triggers

Hi am facing issue , users keep continuously getting the emails from ITSupport and it's flooding thier mailbox 

rawan farag by Tera Contributor
  • 475 Views
  • 5 replies
  • 0 helpfuls

Notification are not visble under notification tab

I’ve created a Relationship under the Catalog Task [sc_task] table to display related notifications. This works for most notifications linked to a Catalog Task, but it does not show the out-of-the-box @mention notifications.I can see those @mention n...

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akashlandge by Tera Contributor
  • 402 Views
  • 2 replies
  • 0 helpfuls

Change State transition from Authorize to New Denied

Hi All, I rejected the change request and it should go to New state from authorize but its throwing an error "Invalid state transition. Can not update from state 'Authorize' to state 'New' with given values". Does anybody has idea which script or bus...

Change Error 2.PNG Error Change Transition.PNG

Promote ATF suites

Hi,  I have this ATF test suite with 20 tests in it, what is the best way to promote this as it isnt in an update set.  

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joshmorris by Tera Guru
  • 740 Views
  • 7 replies
  • 0 helpfuls

Controlling a maintenance window from a change.

Hi,We are new to Service Now. Within a change request we will attach all the affected cis. We would like to put the cis into maintenance mode to stop alerts during a change. What is the best way for scheduling a maintenance window but we want the eng...

tonyreel by Tera Contributor
  • 562 Views
  • 2 replies
  • 0 helpfuls

Resolved! Location field

How come when I type the post code of a location into the location field on cmdb_ci_printer it doesn't bring up the corresponding location however when I do it on the incident table it does.  

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joshmorris by Tera Guru
  • 610 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to Stop notification while Importing the date via Transform Map

Hi All,I have two concerns where I would appreciate your guidance. I am working on a requirement to import data by generating RITMs through the cart API and uploading Excel data via a Transform Map, which then creates the RITMs in the system. First c...

Atik by Tera Contributor
  • 1135 Views
  • 7 replies
  • 2 helpfuls

how to hide a module from navigation panel

Hi All,We  have a module called create vendor profile  ,we have to make it visible  for users who have access to abc domain only they should able to search and see in the navigation panel, how we can achieve it

jobin1 by Tera Expert
  • 1176 Views
  • 8 replies
  • 1 helpfuls

Triggering RITM approval from flow desginer

In servicenow i need to create a ui action "Request approve" for "abc" company and once user clicked on ui action it should set RITM OOB field "approval" to Requested then trigger a flow designer flow THEN It should initate a group approval if anyone...

jobin1 by Tera Expert
  • 1552 Views
  • 5 replies
  • 0 helpfuls