I have a requirement to see if we can monitor the Availability of a Service for individual customers. So we might have a Service Offering "Offering X" which has a commitment of 9-5 Mon-Fri. It is used by 2 customers. An outage occurs for the offering...
I have just copied the filter conditions of a Service table in reference qualifier, now i need to include it in script include and then call it in Reference qualifier override, please suggest.What will be possible script include?
Hello all,I'm doing the simulator for CIS - ITSM and i'm stuck with this task: Change requests without sufficient lead time pose a greater risk to the environment and should be documented as such. Risk calculations should consider required lead times...
I have made an Inbound action on incident table. When I am triggering that Inbound action another incident is created. How to resolve this?
How to include overall query (filter condition) of reference qualifier in script include and then call it in Reference Qualifier override
Hi Experts, Good Day! I am trying to make the whole request and Ritm should be only visible to one group. I have tried the can view in related and its working but the issue is the record for that particular catalog item wh...
I want to set limit in my catalog, on multi row variable set.please provide me solution to restrict limit.
Hi Community, I have an After Insert Business Rule on the User table which needs to automatically submit an order guide along with a catalog item in its Rule Base. I referred this article and wrote the below script: (function executeRule(current, pre...
Hello Team, As part of health check i got to know that error logged on sys_flow_value table. Error: It is showing as unique violation on sys_flow_value table for field primary in some logs it is showing for context key.FAILED TRYING TO EXECUTE ON CON...
Hello, I am trying the scenario that whenever the attachment is attached on the catalog form and the user has selected incident in the dropdown option in one of the fields in catalog form, then I will check from attachment table which is the latest a...
Hi Team, We have developed scripted rest api to receive updates from Jira. Is there any way we can add servicenow internal account as authentication to that webhook configured in Jira side. ThanksPavani P
Team, Can someone tell us the other ways to integrate ServiceNow with InTune. if we are not using Paid plugin. Thanks,Sriram
Hi ,I want to add and remove tag on incident table through a catalog . Approval will trigger to a group while submitting the catalog . When I submit the catalog with any value on "add tag " variable , the value will get inserted in the tag field of ...
Hi everyone,I’m trying to add a tag to the Tags field in the Alert [em_alert] table using a script in subflow. Could someone please help me with the correct script or method to do and use in subflow.I’d appreciate it if you could also explain Thanks ...
