I am stuck on task 13 ( Auto-assign a problem record)Any problem record that is associated with the E-Commerce service should automatically be assigned to the IT Securities group. 1. Create a new assignment record named E-Commerce Problems that autom...
Is it possible in ATF to @ someone in a ticket and validate the outbound email sent
Hello all,I used to have a report at a different company that would show the Assigned To all ticket updates made by someone other than themselves or system, so they'd know an update arrived and needs to be reviewed. I've tried multiple ways but canno...
Hello, I have the following task:In SOW, I click on the create a new change request and when the form opens, it is automatically in the Overview "tab". The task is to change that to details.How is this possible? Thank you,Elena
Hi,i have a variable site code it should be populate in the task 1 when condition met I have another virable like new location if we select new location then only site code need to populate.based on this two other catalog task in that if it is new lo...
Hello Everyone,Need some help I have an requirement to create a inbound email action to update and alm_hardware record for which ib have written the scipt and its working fineISSUE - Sometimes its working and soemtimes its not working , i tried to ch...
How to add service catalog wizard to the service portal ? I have gone through service now docs but there is no information about how to configure it but there is no information how to add it to service portal? Do anyone have any idea on this how to a...
Greetings, I am currently in the process of setting up an "After Hours" On-Call rotation for a group and have been unable to configure the shift to rotate at the correct time. The shift has been setup so that there is someone On-Call from 5pm to 8am...
Hi Community,I’d like to ask for your advice. I need to build an offboarding process via Personio. So far, I’ve already set up a Catalog Item, a Flow, a Data Source, an Action, a Transform Map (oBefore Script for creating CartJS and extracting such d...
Hi ServiceNow Community,I’m working on configuring SLAs for our instance and have a specific requirement. We have an assignment group named "Cloud Success" with a fixed category called "CS Team" for all cases assigned to this group. We want to ensure...
Hi All,My instance is in an on-prem environment.I want to use the jira-spoke plugin, so I'm using this site to download ithttps://store.servicenow.com/sn_appstore_store.do#!/store/application/4fab4673db1893009a985404ce961942/4.0.2?referer=%2Fstore%2F...
Hello everyone! How do I view everything that's running in a real-time log? (BR, flow, action). I remember a function that I could track in real time, but I can't remember the path. Thank you all.
Hi Everyone, I'm getting an below error in Flow Designer in particular stage. I just tried the multiple ways, but it's not resolved. Can you please help me on this? It would be very helpful.Error: Flow Execution is cancelled upon receiving request. R...
Hello, I created a new Quick Link which now appears 3rd but I would like to move it up to the 1st position. I don't see any option to use ORDER to re-arrange how they render. ______
We have built a notification to send when a Change is rejected. The requirement was for this to differ from other approval notifications. We have this notification sending, but the generic is still firing even though we have updated the conditions ...
