Maintenance Window Setup
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‎06-26-2015 11:03 AM
Has anyone implemented maintenance window agreements and schedules in ServiceNow?
My company would like to put all of our maintenance window aggreements that currently sit on a SharePoint site and put them in ServiceNow. What is the best way to go about doing this and assigning schedules to CIs? My company has 600+ CIs, so we would like to make sure that we are going about setting this up in a way that makes the most sense. Any tips on how to begin planning or first steps would be much appreciated.
Thanks!
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‎06-26-2015 12:21 PM
Maintenance windows and Conflict checker are implemented in our MSP instance. You can define which CI's get which Maintenance window in the maintenance setup.
Here's some additional info: Change Management conflict checking - Part 1
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‎07-10-2015 10:46 AM
Thanks, Michael! Were there any specific pain points during the implementation of the maintenance windows for your company? We are trying to assess expected effort.
Also, did your company have a lot of different maintenance windows for CIs? If so, how did you guys go about importing them into ServiceNow, or was it done individually/manually?
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‎07-12-2015 05:38 PM
No, not really. Most customers only have 1 or 2 windows, so setup was pretty straightforward. However, it could get complex if you have several windows.
The windows were setup manually.
