Major Incident candidate trigger Rule not working properly

[Aparna Gurav1]

Hello Team,

I need your help for fixing below issue.

1. I created  field on the incident form - Is this is a major incident field with choice type
2. And I Map this field on the record producer Service Incident 
3. and then Create major incident trigger rules based on that new field = yes

If I select Is is this major incident -Yes in front end (SP)

1. value in the backend is not populated properly. It adds a new value ‘yes’ to the choice list instead of using the existing one

 

1. Also after creating incident and selecting it is a major incident, the incident still does not appear in the Major Incident Candidate list.

How to fix above issue ?

[Martin Ivanov]

Database value (not Display value) of both choices should be the same - the one on the record producer and the on on the incident form. Could you please check and validate that these are the same.

[Aparna Gurav1]

Hello Martin,

My record producer type YES/NO and In incident form type choice because there is no any option for  YES/NO thats why I choose choice as Type and then configure this type .

so what is the solution for this , How to fix that

[Ankur Bawiskar]

Hi,

The choice value for variable and field should match

Please verify that once from your side

If those are different then update the choice values in variable to be same as target field choice values

Regards
Ankur

[Aparna Gurav1]

Hello Ankur,

My record producer type YES/NO and In incident form type choice because there is no any option for  YES/NO that's why I choose choice as Type and then configure this type .

so what is the solution for this , How to fix this