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Activities vs Audit History

Hi,I am a rookie in this world and just started learning.Was wondering if there is a difference between Activities and Audit History. For me both seem to provide the same information or server the same purpose.Am I missing something?How are they diff...

srirao by Giga Expert
  • 2978 Views
  • 2 replies
  • 2 helpfuls

Resolved! Automatic redirect to Okta for SSO

I have integrated our development instance with Okta using the Okta plugin, as documented here:         http://wiki.servicenow.com/index.php?title=OKTA_SSO_IntegrationWe have also enabled Integrated Windows Authentication in Okta, which means if a us...

mmongeau by Giga Guru
  • 9089 Views
  • 7 replies
  • 1 helpfuls

Incident Short Description or Description as a link?

We have some auto-opened incidents that get created from SolarWinds. The short description and description populates with a string like "URL: http://SW45ORION:80/Orion/View.aspx?NetObject=N:2606 at 10/28/2011 8:15:51 ". Is there a way to make this a ...

Resolved! User as a user-admin role

If a user has user-admin role in service now, then how can he/she   change the password on another user ?

pururavasin by Tera Contributor
  • 6365 Views
  • 5 replies
  • 1 helpfuls

How to add a message after adding an attachment

Hi,Im looking for a way to add some sort of message after a user uses the attachment GUI to add an attachment to an approval ticket.  I have a business rule that does something with the attachment when it's added. I want to inform the user what happ...

Change Freeze?

Hi, first post - We have a DR test planned - and I want to stop people Scheduling changes over that weekend.I want a blanket freeze on all changes, regardless of CI, location etc. I just want one change over that weekend - the DR test..Can I set SN s...

marm77 by Kilo Explorer
  • 3516 Views
  • 4 replies
  • 0 helpfuls

To Create a Project charter template on click

Hi Everyone,i have a requirement to create a project charter in the PM application on click of a button. i.e, the project charter form should be created from the values i have entered in the project form plus the values i have entered in the related ...

arunram by Kilo Contributor
  • 3531 Views
  • 2 replies
  • 0 helpfuls

Resolved! Populate Request Form Field from Catalog Variable

HiI need to populate the Request form Priority field based on the Priority the requester selects. I have added the field as a variable and onto the form, however I cannot get it to populate based on the selection I made on the catalog item.I have tri...

Resolved! Issue with Notification Time Stamp

Hi There,I am fairly new to my position so I am still learning Servicenow but need some assistance.I have a Service Catalog item variable that requests a Date and Time. In the workflow I have a Timer that is configured to wait for that time (Which is...

chelsa by Kilo Explorer
  • 1617 Views
  • 4 replies
  • 0 helpfuls

First Level Resolution (FLR) Reports

We're looking to create two First Level Resolution (FLR) reports for the Service Desk group and hopefully I can clearly explain what this mean below:Report 1An incident that has been created and directly assigned to the Service DeskAs long as the inc...

Community Alums by Community Alums  
  • 7533 Views
  • 7 replies
  • 0 helpfuls

Record Producer to create change request OR change task?

I have a requirement where we are trying to present a single front-end to users and then based on a question/answer we will either generate a new Change Request and new change tasks.   Or we will only need to create a new change task where the parent...

emyrold by Giga Expert
  • 4151 Views
  • 10 replies
  • 0 helpfuls

Resolved! Chat Alert- need to change sound when someone enters helpdesk Chat queue

We have a counter on application navigator to indicate when someone has entered the helpdesk chat queue.   The problem is, if helpdesk staff scroll past the counter on the application navigator they miss waiting chat queues.   We need to change the a...

rless by Kilo Contributor
  • 5547 Views
  • 5 replies
  • 0 helpfuls

Modify Comments via Business Rules

Greetings!We have a field, Comments", which is a journal field type. I would like to be able to modify the comment before it gets submitted.The goal is to make an entry in the first line that says: "From: username";function onBefore(current, previous...

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mauricio23 by Mega Expert
  • 2545 Views
  • 4 replies
  • 0 helpfuls

Resolved! ACL and Role to create Quick Messages

I need to allow anyone with the ITIL role to be able to create quick messages.I have allowed the ITIL role to access the Quick Messages module by editing the application menu.I also changed the ACLS read and create to require only the ITL roleACL sys...

leslie8 by Mega Expert
  • 3597 Views
  • 5 replies
  • 1 helpfuls