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Table rotation vs table extension

Hi folks,I am a newbie in the Table Rotation and extension space, and wondering if I could get some idea from you guys, Based on Wiki ServiceNow Table Rotation and Extension references http://wiki.servicenow.com/index.php?title=Table_Rotation#gsc.tab...

georgechen by Kilo Guru
  • 4611 Views
  • 2 replies
  • 18 helpfuls

need to update models on assets

Assets were populated from CI's for our initial data load.The issue I am having is many of my assets have an unknown model since it wasn't listed in the model table. When I look at the CI, it has a model but it is not listed in the asset record itsel...

loberle by Tera Expert
  • 3363 Views
  • 3 replies
  • 2 helpfuls

Category/SubCategory on Templates

I am trying to create templates for Incidents and want the category and Sub category values pulled from a table rather than a choice list. I have this set up on the incident. How can I do the same on the template? I want to enforce the dependencies f...

samadam by Kilo Sage
  • 1686 Views
  • 2 replies
  • 0 helpfuls

Unable to pull user record from LDAP

Hello All,Currently I'm facing an issue to pull an user record from LDAP. User's AD account is correct and it satisfies all the conditions pu in the OU filter. However, the record is not pulled from LDAP data source.I updated the filter, removed all ...

ohhgr by Kilo Sage
  • 5480 Views
  • 16 replies
  • 5 helpfuls

Resetting an SLA

Hi All,I'm looking for a sensible way to restart this SLA which is used for Incident Acceptance (there is also an SLA for incident resolution): The reason for which i want to restart it is this: When a team first gets the ticket, the state is 'open.'...

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Resolved! Reference a table to show name instead of Number?

Hi Guys, on my form, I am referencing another table (screenshot 1), however, when I select any of them, it will not show the name on the form, only the number (screenshot 2). Any help would be greatly appreciated.Thank you in advance.

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Resolved! Re: Password Reset Plug-In Auto-Enrollment

Reaching out to the ServiceNow community to see if anyone has run into the same problem and how they have addressed it.   Thanks very much in advance!Scenario:My users/customers of ServiceNow are our external customers, NOT internal users within our ...

esioson by Tera Contributor
  • 5029 Views
  • 8 replies
  • 0 helpfuls

Best practices for Group Setup

Good Morning Community,We're about ankle deep in our StartNow Implementation and we're getting the foundation data ready for importing. One of my tasks is to get our listing of support groups ready and I've got a question about maybe a best practice ...

Resolved! Synchronisation between CMDB and Asset

Hi , i have installed Discovery but when i run a discover ofcomputers , i can see the result in   cmdb_ci_computer but i cannot see the same result in the Asset table   ( alm_hardware ); do i have to create a business rule to synchronize the cmdb tab...

How to sort the Subcategory by name

Hi All,I want to sort the subcategory choice list by name ,i got there is a sequence field in the choice table but we are having 200 subcategory so is there any other way i can do this?Thanks in AdvanceThanks & Regards,Akshay

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