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Disable "Default View"

Is there any way to disable "default view" of a form, instead of delete it from "Form Layout"?We found a bug that sometime the system takes 1-2 min to reload custom view.Any comments are greatly appreciated!

stevenchow by • Kilo Contributor
  • 3344 Views
  • 3 replies
  • 2 helpfuls

Resolved! How can I generate a list for the Fulfiller License holders?

We have recently upgraded to Eureka. In our previous version (Calgary), I could easily generate a report for the no of license holders in Service Now. But with the upgrade, I am only able to view a pie chart of the Usage under System Security, but ca...

harish11 by • Mega Expert
  • 5187 Views
  • 4 replies
  • 0 helpfuls

Resolved! Can change requests have children change requests?

We have multiple change requests opened for the same project.   This is due to the categories and approvals to be different based on the type of changes that are required.   I know there is a tab for child incidents but cannot determine if a tab for ...

plehmenk by • Giga Contributor
  • 6884 Views
  • 8 replies
  • 1 helpfuls

Pricing details, if we want to use servicenow

Hi All,For our internal Asset management purpose, we wants to use "ServiceNow". Our total   users are 150. I would like to know, how much price it will be?As per some of sites, it costs 100$ per user per month, It translates 2,00,000$ per year. Is it...

ramireddy by • Mega Guru
  • 39858 Views
  • 6 replies
  • 0 helpfuls

In ESS, end user are not able to see knowledge articles.

End users are unable to see Knowledge articles which are submitted by ITIL users. Even When they try to search with Article number or article description getting "Your search - test - did not match any documents".RegardsAnkul Agrawal

ankul by • Tera Contributor
  • 3719 Views
  • 2 replies
  • 0 helpfuls

Adding attachment to incident

Hi,I have developed a program to add an attachment to an incident, however it doesn't seem to work unless the user using the API has admin access.Following the guidance on AttachmentCreator SOAP Web Service - ServiceNow Wiki Quote:To create attachmen...

Incident Management Three Tier Categorization

Incident Management has a two tier categorization. However, the organization I work for wants to add a third category. Has anyone implemented a third category in Incident Management? Adding a third tier can be a little messy and the list will grow lo...

Barbara21 by • Tera Contributor
  • 7133 Views
  • 6 replies
  • 7 helpfuls

ServiceNow and Apptio Integration information

Hello all,My company is currently in the process of implementing both ServiceNow and Apptio. I am looking to get as much information on the integration between the two as possible. With that being said, I was wondering if anyone knew of any good case...

rbruner by • Kilo Contributor
  • 3357 Views
  • 3 replies
  • 0 helpfuls

Resolved! Blank Asset records being created

Hi,We are looking to create asset records via a wizard so users have a nice pretty front end to play with - at the moment it's only passing basic info as we're testing the concept.Asset gets created via record generator in the wizard - not a problem ...

LG2 by • Mega Expert
  • 2954 Views
  • 5 replies
  • 1 helpfuls

Resolved! Attach a document from Managed Documents to an email

I have created a document in Managed Documents that is basically a form for a requester to fill out and return if a release is of a particular category (Enhancement).   How would I go about generating an email (notification) from a release's work flo...

ewilks by • Giga Expert
  • 2302 Views
  • 3 replies
  • 1 helpfuls

Removing sensitive information from audit log

I have a requirement to remove sensitive info from audit log, If there is sensitive information found and removed I want clean up the audit log so it wont be displayed. I have a field to identify if sensitive info is being removed. How can I accompli...

samadam by • Mega Sage
  • 3574 Views
  • 4 replies
  • 2 helpfuls

How to delete certain archived data?

Due to a special request, I need to archive around 300 incident tickets and permanently delete them from the archive table. (They just don't want the data to exist in the system at all).How can I delete only these 300 tickets from the archive table, ...

ariya9 by • Giga Contributor
  • 3090 Views
  • 8 replies
  • 0 helpfuls
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