Hello all!I am looking for a way to create an "Alert" to pop-up stating that a caller has Active Incidents? We have an issue where several incidents are being created for the same issue in our Helpdesk. I am looking for a script that will check to se...
I have added the following System Property to have Sunday as the first day of the week: glide.ui.date_format.first_day_of_week I don't think I have entered the right value, but when I went to System Properties to change it, I did not see the property...
We have a lot of groups in our IT department. Some of them have their own requirements for tickets, and some of them don't; some of our groups use the category/subcategory stack (using the dropdown category field), and some of them don't. However, al...
I have a custom application and table where the request is to prevent editing on the form while the status is 'on hold' BUT to allow specified users to make changes via list edit - providing they have the correct role.I'm very new to ACLs and I've go...
explain current operations in servicenow ?
Can we use HTML in client script???
Hi guys,I want to learn Servicenow from Begining. Please explain what is a module in Servicenow >
I am working in new SLA definitions based on priority. What we want to do is only allow the tech the ability to see the Priority. I see that the priority does not allow itil user to be changed. It looks like it is based on the impact and urgenc...
Hi guys,Im looking to see if there is a way to view the Request Items from a Service Catalogue Request on the individual Tasks.These can be viewed on the actual 'Request' (printscreen below) but it would be great to be able to view these on the Tasks...
Hi guys, Is there a way to "re-open" a completed update set? That is, once an Update Set has been completed, can the the State be changed from Completed back to In Progress.
Hi everyone,I am using length() & trim() in client script, but receiving this error. Please suggest how to work on this.Regards,Lakshmi Patel
HI, We are trying to retrieve the CSRF token from the REST endpoint in servicenow dublin patch6 release. CSRF token is being sent when we pass the parameter fetch in the POST man by passing the parameter "x-csrf-token" :"Fetch". But I passed the s...
Hi All. Is it safe to add a field to the Metric Instance table? I created a field in the Incident table that is a concatenation of the Assignment Group name and the State of an Incident ticket. Then I created a new Metric Definition against that ...
I have created a Trend Chart for opened incidents for this year that is sorted by assignment groups and months, but I am having trouble being able to get this information into a Pivot table. Does anyone have any idea on how to do this? I have to ...
Hi,In our existing process and ITSM tool (Remedy), we often have cause to revisit a closed Change ticket when it has been found to have caused issues (it often either takes time for those issues to present themselves or for people to make the associa...
