Hello Experts,Could you please help me to get answers of below queries? 1-In out of box SNOW,there are two level of categorization in Incident managemnet,Categor and Sub category.Can create add more level of category in existing module e.g Category,S...
How are Trigger Rules designed to work? Wiki states 'Trigger rules will only fire if the assigned_to and assignment_group fields are not populated on a record.' How is it that a trigger rule would ever get fired off? Even OoB incidents require an...
Hello,In my instance, we are on Fuji UI15 and have the new knowledge homepage (like the 1st image). However, when searching fromthis page, unlike the picture below (2nd image), categories do not show. Can anyone tell me how to configure this knowledg...
We are testing the upgrade to Fuji (6) and I have a single Catalog Item that shows with a broken icon in Chrome and IE but is showing normal in Firefox. I have tried to save the icon from one of the normal-looking Catalog items, and then added it t...
Hi,I am a rookie in this world and just started learning.Was wondering if there is a difference between Activities and Audit History. For me both seem to provide the same information or server the same purpose.Am I missing something?How are they diff...
I have integrated our development instance with Okta using the Okta plugin, as documented here: http://wiki.servicenow.com/index.php?title=OKTA_SSO_IntegrationWe have also enabled Integrated Windows Authentication in Okta, which means if a us...
We have some auto-opened incidents that get created from SolarWinds. The short description and description populates with a string like "URL: http://SW45ORION:80/Orion/View.aspx?NetObject=N:2606 at 10/28/2011 8:15:51 ". Is there a way to make this a ...
If a user has user-admin role in service now, then how can he/she change the password on another user ?
I am able to delete data for a column following each and every row of that column one by one. If I want to delete the complete data for a particular column, I am not able to do it. But I can update the empty column completely by dragging mouse with c...
Hi,Im looking for a way to add some sort of message after a user uses the attachment GUI to add an attachment to an approval ticket. I have a business rule that does something with the attachment when it's added. I want to inform the user what happ...
Hi, first post - We have a DR test planned - and I want to stop people Scheduling changes over that weekend.I want a blanket freeze on all changes, regardless of CI, location etc. I just want one change over that weekend - the DR test..Can I set SN s...
Hi Everyone,i have a requirement to create a project charter in the PM application on click of a button. i.e, the project charter form should be created from the values i have entered in the project form plus the values i have entered in the related ...
HiI need to populate the Request form Priority field based on the Priority the requester selects. I have added the field as a variable and onto the form, however I cannot get it to populate based on the selection I made on the catalog item.I have tri...
Hi There,I am fairly new to my position so I am still learning Servicenow but need some assistance.I have a Service Catalog item variable that requests a Date and Time. In the workflow I have a Timer that is configured to wait for that time (Which is...
We're looking to create two First Level Resolution (FLR) reports for the Service Desk group and hopefully I can clearly explain what this mean below:Report 1An incident that has been created and directly assigned to the Service DeskAs long as the inc...
