Major Incident candidate trigger Rule not working properly

[Aparna Gurav1]

Hello Team,

I need your help for fixing below issue.

1. I created  field on the incident form - Is this is a major incident field with choice type
2. And I Map this field on the record producer Service Incident 
3. and then Create major incident trigger rules based on that new field = yes

If I select Is is this major incident -Yes in front end (SP)

1. value in the backend is not populated properly. It adds a new value ‘yes’ to the choice list instead of using the existing one

 

1. Also after creating incident and selecting it is a major incident, the incident still does not appear in the Major Incident Candidate list.

How to fix above issue ?

[Ankur Bawiskar]

Hi,

then don't use Map to field; you can use script if target field is of type Boolean

if(producer.variableName == 'yes')
	current.u_target_field = 'true';
else
	current.u_target_field = 'false';

Regards
Ankur

[Aparna Gurav1]

Can reply me on below query please ?

[Aparna Gurav1]

How to fix above issue . How to map correct type in incident form and record producer