Hi,How to track the case number when the customer reply to the email.Without subject contains "CS" need to update in the same case when the email replies.Can anyone please help on this,It will be usefull.Thanks!
Hi , i have a requirement , Auto Population of change group form configuration item and service offering . I know there is OOB business rule Populate Assignment Group based on CI/SO which populates support group to assignment group. I tried above req...
Hi,I initially had 4 questions and i added 2 more questions to the existing metric category of the survey and i don't see the 2 new questions that was added. I unpublished and published it back again. I have deleted all the old assessment instance r...
How can I automatically generate a PDF with requested item details when the state changes to "Closed Complete" and automatically send it via email?
Hello All, We have successfully configured AD_v2 connection , but not able to create users in AD using spoke. We are getting below error : Root cause of JavaScriptException: org.mozilla.javascript.NativeErrorJavaScript evaluation error on:(function e...
In 'sys_user_delegate' table there are below checkboxes:1. Approvals2. Assignments3. All Notifications4. Meeting invitations5. HR Approvals6. HR NotificationsWhenever a user checks HR Approvals and HR Notifications in the record then only HR specific...
If I select certain change type the form should show me dates that I can implement the change from.Process defined timelines:- Standard = N/A- Normal - Minor (as below) = 1 working day- Normal - Major = Five working days and to be created before a CA...
Hi Experts , these Tabs 'Non BAU Attachments2.Assessment Category Results and Assessment Metric result " not available(YOKOHAMA instance) in vendor(table name- core_company) form related list . How to find these Tabs , Please Help me on this thanks...
Hello All, We have encountered a problem with the flow designer where we are unable to open any flows, including out-of-the-box flows. Whenever we attempt to open a flow, we receive an error message stating, 'Your flow cannot be found. Flow sys_id...
Hi All,We are trying to replicate the native functionality of Knowledge articles, which will group the KB by categories.You can find the similar functionality at <instance_name>.service-now.com/$knowledge.doThe same functionality has to be built in a...
i have clone the SC Catalog Item widget and added this code for the button named download attachment but i want to download the attachment based on the selection of the choice from the asset category variable which is made by the maintain item named ...
I was wondering if anyone can push me to the right direction for this scenario that we have in the Change Request module. We have a standard change request for building a new server installation. So basically the Configuration Item that needs to be ...
Hi Team, Im having some trouble around the blackout and maintenance schedules. I understand you can set up the source as a CI class and reference a CI to have changes be done within that time frame for maintenance schedules. My question is, is there...
Need help for to create email client template on change record need to get related list field "approver" in to the conditions along with below conditions.This template will appear on Change Record email function When the below Change Request condit...
Hello Everyone,Requirement: if condition is matched then task 1 should be generate and after 24 Hrs of time task2 should be generate no matter task1 is closed or not. For this in workflow i am using timer activity. Task1 is creating it waiting for ti...
