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Order Guide - multiple items in 1 tab

I am new to Service-Now so I am not sure if I am going about this correctly.I would like to create an Order Guide for new phones that will allow the user to choose the phone model and the accessory for that phone.   But I would like all phones to sho...

Email sending on duplicate inserts/updates

Updated/created on today & Name > 3 consecutive inserts/updates - An alert should trigger to 'development@example.com' team. Below is the screenshot.    For example:Name:                       Serial number:     Created/Updated:*ASSET-IBM            ...

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Issue in UI Script

For the URL https://www.service-now.com/esc?id=index, the redirection is not working. Please refer to the updated script below:  (function() { url = window.location.href; if (url.includes("sp?id=index")) { // Redirect SP index to ESC...

prithviaram by Tera Contributor
  • 339 Views
  • 1 replies
  • 0 helpfuls

Approver can't see attachment in service portal

We have a catalog item that requires the requestor to add an attachment, any itil user can see the attachment but approver_user users can't see them. I've had a look at ACLs etc but can't see where it would be. Where the record would show the message...

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gregmc83 by Kilo Guru
  • 4894 Views
  • 11 replies
  • 0 helpfuls

Workflow

Hello I have created workflow for one of the catalog item, the workflow path goes well and the stated and stages on requests is updated well but when we see in the workflow the "X = Set Values" the state is showing as "Cancelled" instead of "Finished...

How to set all field values in lower case on catalog items

I want all the field values on catalog item in lower case, since there are around 50 fields on form it is not a good idea to write all 50 on change client scripts an make each field content to lower case. This is tedious and have performance impact. ...

Resolved! UI action - Linking a task to an incident

HelloI've created an extended table of the task table. Using UI action I create an incident.It works but how can I add the incident number in the related list as on the attached example?Thanks for your help â€ƒ

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Brigitte V by Tera Contributor
  • 679 Views
  • 4 replies
  • 2 helpfuls

metric result table show trigger id empty

On asmt_metric_result table we have dot walk the trigger id field from asmt_assessment_instance table,but trigger id show empty value in list view but when i opened the record in backend there is value. 

PinkuM by Tera Contributor
  • 797 Views
  • 2 replies
  • 2 helpfuls