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What does CMDB CI Ownership involve?

Which topic areas cover Implementation of a CMDB and Best Practice management of CMDB records via a Service Configuration Management process which is part of ITSM activities such as Change, Incident, Release Mgmt. I am interested in finding out how s...

MarissaC by Tera Contributor
  • 10243 Views
  • 6 replies
  • 13 helpfuls

The requested flow operation was prohibited by security rules.

Hi Everyone,I am getting the below error in flow even though the flow is running as system user.But the flow is working as expected in lower environmentsERROR: The requested flow operation was prohibited by security rules.Can anyone help with thisTha...

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nandini29 by Tera Expert
  • 895 Views
  • 5 replies
  • 0 helpfuls

Resolved! mark incorrect assignment

Hi all,Does anyone know if there's an OOTB function for tracking or marking that a ticket was assigned incorrectly without having to create a custom mechanism?ThanksRob

robgwatkin by Giga Contributor
  • 2276 Views
  • 4 replies
  • 1 helpfuls

Translate Text Flow end with Empty JSON string error

I am setting up the Azure Translator for my Instance for Dynamic Translation. The flow fails with an Empty JSON string error. Would someone be able to help me with that?Flow Designer: Operation(Translate Text.ForEach$1.item$1) failed with error: com....

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Ibrahim19 by Tera Contributor
  • 1606 Views
  • 2 replies
  • 0 helpfuls

Updating CWM plugin from 5.0.0 to 6.0.3

Hi Everyone,I need to update the CWM plugin from the current version(5.0.0) to the Latest version (6.0.3). Does any data will be lost ?  Should I have a backup of any data? Also I need to update the plugin in all 3 Instances (Dev, Test and Prod). sho...

Madhan007 by Tera Contributor
  • 926 Views
  • 3 replies
  • 1 helpfuls

approvals based on MRVS field value

Hi, I have a catalogue item where we have a MRVS, in that multiple rows can be added and based on the variable(from MRVS) we need to trigger approvals through workflow, can someone please help?

Reopened Problem with Major incident tagged count

Hello All, I have the below requirement for metric definition. Kindly let me know the approach and the script to be used without creation of a new field/attribute. Trigger Condition – Problem ReopenedGiven a Problem Record is in the state Resolved - ...

Resolved! To send RITM link in the payload (integration)

HI All,  We are using Saviynt integration in that in i need to send RITM link .We are using the workflow to send the payload to Saviynt teams , can you guide me how to write the script to send the current RITM number and RITM link in the workflow. Th...

Community Alums by Community Alums  
  • 1251 Views
  • 5 replies
  • 1 helpfuls

Resolved! How to show catalog task of RITMS in activity service portal

Hi Community, I have build the catalog item and everything is working fine including the workflow, however i am not able to show the relevant tasks of catalog items in activity on service portal for an end user. Below is the reference screenshot, it ...

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Naresh_5120 by Tera Contributor
  • 1216 Views
  • 2 replies
  • 0 helpfuls