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Asset import not creating CI

I am importing Assets from an excel into Alm_hardware table.  I have created all the necessary models and model catogeries in the Product models.  It is importing the data fine but It is not creating the related CI for some of the assets. It is not c...

Vijay53 by Giga Contributor
  • 2710 Views
  • 9 replies
  • 0 helpfuls

Resolved! Importing CIs but Assets not being created consistently

I am importing data into our CMDB_CI_Computer table from Casper via the REST API with a scheduled job. The import populates the cmdb_ci_comptuer table and assigns the correct Model ID to each computer.Each assigned model has the out-of-box "Computer"...

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Katie A by Mega Guru
  • 2873 Views
  • 4 replies
  • 1 helpfuls

Normalization Service Guided Setup - update reference qualifier

In normalization services guided set up there is a step which update the company field reference across the system. However it skips any customized references and  out-of-the-box reference qualifiers which are not empty. In my instance there are more...

debasish_hm by Mega Contributor
  • 1773 Views
  • 5 replies
  • 2 helpfuls

Tree Picker Variable for Catalog Item

I’m working on creating a catalog item that allows users to request access to specific folder directories. However, there doesn’t seem to be an out-of-the-box variable that fully meets the requirement of letting users drill down to the folder they wa...

Reports

Hi all,  Is there is a way we can create a report has the following information: First one sctask is assigned to any one group ,then it is re assigned to service desk misroute group then they will re assign to to the correct group.Whenever ever ticke...

spectura77 by Tera Contributor
  • 387 Views
  • 3 replies
  • 1 helpfuls

Refresh Agenda Items

Hello Community! I have one requirement in project When Refreshing the CAB Meeting Agenda items, you have an option to email yes or no, then refresh shuffles the agenda items for the scheduled CAB.As a user, can we schedule the refresh daily at 9:00 ...

Asha Pathak by Tera Contributor
  • 551 Views
  • 1 replies
  • 0 helpfuls

Resolved! "Comments and Work notes" field?

Having trouble locating information on a field named "Comments and Work notes"We've currently got it displaying on our Incident form but cannot see any useful purpose for this when individual fields for Additional comments, Work notes and Activities ...

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ABouland by Kilo Guru
  • 7469 Views
  • 4 replies
  • 1 helpfuls

I need some one help

I want to create 5 incident tasks whenever priority field changes to critical using flow designer, can someone help me to do this

Manually Added Approval Records Not Created by Workflows

Hello friends, Been doing a lot of research on the topic of approvals and have read several posts here on the topic. We all have situations with somewhat obtuse and spontaneous approval strategies for different types of tasks (Requested Items in this...

Resolved! Inbound vs Outbound integration

Hi friends, I have a doubt about integration. I am confused with Inbound vs Outbound integration.1. If an external tool wants to read/fetch data from ServiceNow instance ==> Is it inbound integration ?If they read data from ServiceNow, will they be a...

Asmita7 by Tera Expert
  • 1341 Views
  • 3 replies
  • 3 helpfuls