Making Articles Searchable after the Valid To Date

[Bobbi Walsh]

I have a client who would like knowledge articles to still appear in search results even if the Valid To date is in the past. Is this possible?

[Abbas_5 · Accepted solution]

Hello @Bobbi Walsh,

In ServiceNow, knowledge articles are not made searchable after the "Valid To" date by default. The "Valid To" date is a hard cutoff, and articles are not included in search results once this date is passed. To make articles searchable after the "Valid To" date, you would need to extend the "Valid To" date or implement a custom solution. 

Here's a more detailed explanation:

• Default Behaviour:

  The ServiceNow Knowledge Management system uses the "Valid To" date as a filter for search results. Articles with a "Valid To" date in the past are not included in knowledge base searches. 
• Extending the "Valid To" Date:

  You can extend the "Valid To" date by modifying the field on the knowledge article record. 
• Custom Solutions:

  If you need to display articles after the "Valid To" date, you can create custom search sources, search profiles, or use UI macros to modify the search behaviour. 
• Alternative Approaches:

  You might consider using a workflow to extend the "Valid To" date automatically or to move articles to a different state (e.g., "Retired") that are not included in the default search results. 
• Notifications:

  When a knowledge article approaches its "Valid To" date, the knowledge base manager or article owner can be notified to review the article and extend its validity if necessary. 

  OR please refer to the link below:
  https://www.servicenow.com/community/servicenow-ai-platform-forum/how-to-display-knowledge-articles-...
  

  If this is helpful, please click the thumbs up icon and accept the correct solution by referring to this solution in the future; it will be helpful to others.

  Thanks & Regards,

  Abbas Shaik