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Management of problem record

keerthana10
Tera Contributor

‎02-12-2025 03:51 AM

Problem Manager We would like to have the chat functionality available in the incident form also available for problem task , This will help problem managers have a record of changes added to the task automate.

 

for this requirement OOB or custom configuration?

 

If OOB how to check the dev instance?

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Dr Atul G- LNG
Tera Patron
In response to keerthana10

‎02-12-2025 04:59 AM

HI @keerthana10 

 

https://www.servicenow.com/docs/bundle/yokohama-conversational-interfaces/page/administer/conversati...

 

https://www.servicenow.com/docs/bundle/yokohama-conversational-interfaces/page/administer/conversati...

https://www.servicenow.com/community/developer-forum/button-quot-discuss-quot/m-p/2448550

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