Good morning,
I want to add the assignment group's manager approval to change requests when they move to a Review state. The reason is that managers need to approve the change request again to ensure the assigned team member documented everything correctly before the change is closed.
I added a decision for Normal Changes that looks like this:
I also added the Change Approval Policy in the Normal Change Workflow:
Interestingly, an approval email is sent to the manager however, it is automatically cancelled:
Did I need to do something with flow designer as well or do I need to add a condition to the Change in Review Decision?
Any help with this will be greatly appreciated because I've been struggling with this for a couple of days!
Best regards,
cnharris
Have you tried using Approval - User instead of Change Approval Policy? We found that we're able to use that successfully for our approval at the manager level.
Have you tried using Approval - User instead of Change Approval Policy? We found that we're able to use that successfully for our approval at the manager level.
Hi Aaron,
Thanks for responding! I tried the Approval - User in the workflow and an approval was generated once the change moved to a Review state but for some reason it was automatically cancelled as before:
