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Contextual Search Results

Hello,Today on Incident when we type something on Short Description, the related knowledge articles gets displayed below on the Knowledge Search results, this functionality we need to bring up on the catalog form. i.e. on a particular catalog form, w...

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Resolved! Find all incidents handled by a user

Hello community, May i ask you how to extract all tickets handled by a user, because when i do a research with Keywords of the user's name, it shows me only tickets with a comment inserted, but a user : - can add an attachment, without a comment - re...

nj5 by Kilo Contributor
  • 6392 Views
  • 3 replies
  • 4 helpfuls

Is it possible to reschedule servicenow change request? If yes please share the instructions. My change is planned to go yesterday but was postponed for some reasons, it need to be rescheduled for today?

Is it possible to reschedule servicenow change request? If yes please share the instructions. My change is planned to go yesterday but was postponed for some reasons, it need to be rescheduled for today?

sumanrao by Kilo Contributor
  • 4986 Views
  • 1 replies
  • 0 helpfuls

Resolved! gs.update() is not working properly?

Hi, I tried the update the incident state to 'resolved', after click on 'Withdrawal' button by customer. if (input && input.action) { var action = input.action; // If Incident table if (data.table == 'incident') { if (action == 'withdrawal') { // Wi...

chethann by Giga Contributor
  • 1781 Views
  • 6 replies
  • 2 helpfuls

Resolved! Incident - Reference Qualifier for business service and CI

I am trying to limit the available CI's on an Incident form based on the business service selected. I was thinking of writing a script include to achieve this, and refer to it as a Dictionary override. However, is there an easier way to achieve this?...

r_t_bryan by Kilo Expert
  • 1369 Views
  • 4 replies
  • 2 helpfuls

Prevent Incident Resolution When Tasks Are Still Open

We have a need to provide the ability to create Incident Tasks for our Applications Team, as they often divide up work when addressing an incident.     As discussed in many other incident task discussions, we've taken the advice given and extended th...

gaf627 by Tera Expert
  • 5367 Views
  • 13 replies
  • 5 helpfuls

Unable to Translate Service Catalog

Hi,  I was trying to translate my new Catalog Items, I go to System Localization>Translated Name fields and enter these entries for different Languages:Let say this is in Chinese Language the "Create or Change a Shared or Group Mailbox" was already ...

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jxa7987 by Tera Expert
  • 1724 Views
  • 4 replies
  • 0 helpfuls

Assessment Creation API and Assessment Instance

I'm able to create assessable records using the AssessmentCreation API from a business rule. However, this doesn't create the assessment instances with assigned users. You would have to manually assigned the users to each assessable record. Has anyo...

Loudigi by Kilo Sage
  • 2938 Views
  • 1 replies
  • 2 helpfuls