Resolved! How can I delete changes from an update set
I made a change in our dev instance under an update set accidentally deleted an application. How can I take any changes from that update set and roll them back?
Forum Posts
Service offerings with multiple Business Services
Hi,Does anybody know if is it possible to link a service offering to multiple business services? I can not see a way to have multiple parents for a service offering, and seems crazy (from a CMDB persepctive )to duplicate service offerings to achieve ...
Resolved! Sum of two fields populate in a third
Hello SN Comm,Looking for some scripting help (suggestions on which to use).I was thinking either using the Calculated script within the third field OR I believe I have read that a Business Rule would be best.Here is the story:I need to create calcul...
Resolved! Skip level approval to a manager with VIP tag on catalog approval tasks
hello,Generally we have an option to send the approval task to the manager or to the higher levels by dot walking. (sys_user.manager.manager.manager). But my requirement is to approval has to dot walk till the higher level of manager has a VIP tag or...
Resolved! View Management: How to disable(not Delete) any View
Dear Friends,I have Self Service, Default, Metrics, Password and Mobile Views for my Incident form and i have choice to select any of these Views to open the incident form. Out of these choices, I want to remove "Metrics" View so that user can not us...
Is that possible to display a drop-down variable in a pop-up window?
Hi All,Is that possible to display a drop-down variable (with few values in it) in a pop-up window once a button is clicked?Please share your ideas.Thanks & Regards,Ram Prakash
How Do I Report On Aggregates and Calculated Fields
I'm hoping someone can point me to documentation on how to do more complex types of reports. I'm out of the SQL Server world and need to be able to produce reports where the query might look something like this:SELECT a.FieldA, SUM(a.FieldB) TotalB...
Resolved! Add Time to date field
Hi I have to add time to date field. Please help me on how to achieve thisExample, I have below two fields:( Date Type field ) EventDate : 09/11/2017(Time Field) EventTime : 13:00:00Now I have to calculated the StartDateTime and EndDateTime Values:St...
Resolved! How to search ticket attachments and/or worknotes by keyword
I am looking for a way to run a report that searches word/excel/etc. attachments that are added to tickets (Tasks mainly) by keyword. Also need a report that searches the Worknotes of a ticket by keyword.Is this possible?Thanks,Brian
Resolved! Fields are made invisible using UI policy on form. But when try to open the popup from list view using reference icon these fields are still visible. Is it a bug?
Fields are made invisible using UI policy on form. But when try to open the popup from list view using reference icon these fields are still visible. Is it a bug?Attached screen shot. After mouse hover the popup opens and the field outage planned dur...
Resolved! How can I remove the "Request Approval" from the Change Request from?
Hello,I'm new to Servicenow and I have been ask by the CCB to remove the "Request Approval" button from the CR Form (Top Right and bottom left) and I would like to know how to suppress it in Servicenow Express.Thank you!
Resolved! Providing access to the Private Task Table
Good Morning-I have a user who needs to report on how many PTasks there currently are in the system. I created a report with a count and added this to their dashboard. Everything works, except when they click in and see the list view. This give...
How to use ui action in service portal
Hi,I have a requirement in service portal where in the normal GUI i have a client callable ui action which in turn would render the ui page and from that ui page a call is made to another ui page. The same ui action functionality should be available ...
Set up FTP Data Source
Hi,I'm sure this will be obvious, but I need to set up my _first_ FTP data source to retrieve a file from a server and import it to ServiceNow. I've reviewed the SNOW sites and Community and am having a hard time figuring out what needs to be set up....
How to execute ping command from scheduled job?
Hello I am new bee to scripting in SNOW. We are on Jakarta. I have following snippet from a scheduled job and need to run a ping command on a host to find out if the host responses or not. If ping fails I set host to retired. I have some vision that ...
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