ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Item price is not visible in service portal

Hi All,   Item price is not visible in widget if the item cost is $0.00 even after removing the HTML condition.   <span class="pull-right item-price font-bold">{{::item.price}}</span> &nbsp;   Please suggest

Resolved! No default value but field being populated

Our default value on our request form is being populated as '4 - Low', however, when I check the dictionary entry for that field, there is no default value specified. The field is set to mandatory, could that be the issue?

Resolved! Adding HTML to the Description field in the Ticket Fields Widget

Does anyone know how to make the Description field in the Ticket Fields widget into HTML? I've seen some posts to use the $sce and bind HTML but not sure how to incorporate that into the widget code. Thanks, Aryanos

Community Alums by Community Alums  
  • 3758 Views
  • 12 replies
  • 2 helpfuls

How to add expand/collapse icon in html?

Hi,  In Knowledge Management, while creating an article when I change the article type corresponding template will appear inside the text field. In every template there will be a heading and description below that. For each heading of the article, I ...

hema36 by Kilo Explorer
  • 11625 Views
  • 24 replies
  • 4 helpfuls

How can I set a view based on a users group?

Hi All,as mentioned in the short description. I want to set a specific view for user which are in a specific group.I thougt about a client script but I dont know how to set a view using a client script.Does anyone know how I can solve my problem?chee...

BerndKlus by Kilo Expert
  • 3669 Views
  • 4 replies
  • 1 helpfuls

Resolved! How to add incident comments from different users via REST api

Hi, allI'm trying to add multiple comments one by one using Table API:  /api/now/table/incident/{incident_id} body: {"comments":"single comment"}The problem is that all the comments are added for admin user. If there is a way to specify a user for in...

Halyna by Giga Contributor
  • 2492 Views
  • 5 replies
  • 3 helpfuls

Custom sla relative duration to start from next day

Hi All, I am trying to achieve a case where the SLA should start from the next business date  (say 23rd May,tomorrow) and should allow a time of atleast 2 business days from tomorrow (i.e 25th May 00 hrs /24th May 11.59 pm). Such that if the planned ...

User Criteria script based on an access group membership

Hello, We have a 2 tables setup 1 called Access Groups and another called Access Group members. I want to have a user criteria script to state, if user is part of this access group, they can see this catalog item. if they are not, then it is not show...

mattrom1 by Giga Expert
  • 1731 Views
  • 4 replies
  • 0 helpfuls