Map the Attachment in the Record Producer to the "Manage Attachments" paper clip on target record

[Amy13]

I have a record producer with an Attachment type variable. I want to show this attachment on the target incident form, but not in a custom attachment field (if I just clicked on Map, it would be pretty straight forward). I want it to transfer to the "Manage Attachments" paperclip on the form. Is this even possible? How do I do that?

[Bhaba]

Hi Amy,

You'll be able to do it using REST API to the custom file attachment fields.

- Create a file using Attachment API. This will create a record in Attachments (sys_attachment), or Attachment Documents (sys_attachment_doc).

- Upload an attachment 

- Set a custom table name

- Set a table sys_id to the record sys_id

- Under Request body, place the attachment data

Lastly, populate the attachment sys_id in the field of type attachment on the record. After updating the field with that sys_id, it should display on the target record.

Hope this works for you. Please reply back for any query.

Thanks.