Maximize Agent Chat when the portal page loads

[Aitor Cabello]

Hello,

We are using Agent Chat and we want it to appear maximised when loading in the portal.

Is there a way to do this without cloning the widget?

I appreciate your help.

Best regards.

[sachin_namjoshi]

You can use solution from below article

https://community.servicenow.com/community?id=community_article&sys_id=073feb0ddb2a6450a08a1ea66896199e

Regards,

Sachin

[Mark Roethof · Accepted solution]

Hi there,

Do you mean like having a fullscreen Virtual Agent client? Or just bigger as the out-of-the-box size? Also how are you opening the Virtual Agent client, still through the icon on the bottom right, or something else?

Happy to help you, just let me know a bit more details.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Aitor Cabello]

Good morning Mark,

Thank you very much for your reply.

I am trying to automatically open the Agent Chat when the page loads:

Currently (minimized agent chat):

Desired when loading (maximized Agent Chat):

Note: I am not using the cloned widget virtual agent.

Thanks for everything.

Best regards.

[Mark Roethof]

For automatically toggling the Virtual Agent client, that's explained in one of my articles:
- 2021-02-24 Toggling Virtual Agent chat client (using Agent Chat configuration!), manually, automatically, using...

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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LinkedIn
Community article, blog, video list