@mention activity Email need latest update in email notification

[Rajkumar Bokken]

Hi All,

My Requirement is when ever someone mentions any user with @ in RITM or INC worknotes/additional comments they need to be notified with what is mentioned in the worknotes or additional comments .

for this i have used existing OOB email script. ng_activity_mention_body

added a line template.print(current.document.work_notes.getJournalEntry(1));

but im getting previously added worknotes as email notification if i mention in additional comments.

can someone help me with the script i need to use.

Thanks

[Abbas_5]

Hello @Rajkumar Bokken,
For similar kind of requirement, please refer to the below link:
https://www.servicenow.com/community/itsm-forum/add-more-details-to-mention-email-notification/m-p/8...

If it is helpful, please mark it as helpful and accept the correct solution.
Thanks & Regards,
Abbas Shaik