Inbound Action attach .pptx file failed.

[xingrui]

Hi everyone.

I have encountered an issue with an Inbound Action that moves email attachments to a target record. While I was able to successfully move attachments with Excel (.xlsx) files, I am facing difficulties when it comes to PowerPoint (.pptx) files.

Upon checking the sys_email_attachment table, it appears that no action has been taken for these attachments (as shown in screenshot1).

And the .pptx file can be attached manually.(It means file type has no problem.)

If anyone has experience with this problem or knows how to resolve it, I would greatly appreciate your assistance.

Thank you.

[Jaspal Singh]

Hi,

Did you check forglide.email.inbound.max_total_attachment_size_bytes property? Check link once.

[xingrui]

Thank you for your suggestion. I have considered the possibility of the attachment being oversized, which would typically result in an action reason stating like this screenshoot.

However, in this case, both the action and action reason fields are empty, indicating that there might be another underlying issue causing the problem.

(I actually also checked my file size and its not oversized)

[Amit Verma]

Hi @xingrui 

Have you considered using Flow which can be triggered on incoming new emails. Inside the flow, you can make use of Create Record and Move Email Attachments to Record actions to attach the incoming pptx file to the email.

Thanks & Regards

Amit Verma

[xingrui]

Hi @Amit Verma 

Thanks for your suggestion. I just tried to use Flow to update the target record but it seems still not worked.

here is my setting:

here is my test email: