Issue while copying comments from RITM to Approval

gunashalini
Tera Contributor

‎01-11-2024 10:09 PM - edited ‎01-11-2024 10:19 PM

Hi all,
I have created a business rule to copy comments from RITM to Approval. But if there are 16 approvers, the comment is copied only to the 1st record. Even if the comment has been posted by the 2nd approver, then the comment returns back from RITM to the 1st Approver. 

How to sort out this issue? Attached screenshots of the code and issue I'm facing

Copy Comments from RITM to Approval business rule

gunashalini_0-1705038873241.png

 

gunashalini_1-1705038941349.png

 

Copy comments from Approval to RITM business rule

gunashalini_4-1705039718700.png

 

Comment from Approver result

gunashalini_0-1705040380828.png

 

 

 



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2 REPLIES 2

Abbas_5
Tera Sage
Tera Sage

‎01-13-2024 08:09 PM

Hello @gunashalini,
For similar kind of requirement, please refer to the link below:
https://www.servicenow.com/community/itsm-forum/how-to-copy-approval-comments-into-ritm-req/m-p/7579...

 

If it is helpful, please mark it as helpful and accept the correct solution.

Thanks & Regards,
Abbas Shaik

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gunashalini
Tera Contributor
In response to Abbas_5

‎01-17-2024 08:02 PM

Hi Abbas,
I had used almost same format of code in the screenshots. It works perfectly fine in my PDI. But in my work instance it throws duplicates.

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