How to add other choices in the Sort By field?

srinithi Venkat
Tera Contributor

‎12-26-2023 01:30 AM

Hello Experts,

I have a requirement to add choices of Sort(A-Z) and Sort(Z-A) in the sort by field on the knowledge base page. How to achieve this. I have attached the image and also marked the sort by field. 

In the sort By i do have 2 choices
1. Last Updated

2. Views.

Here, I need to add 

3. Sort(a-z)

4. Sort(z-a)

Is it possible? 


Thanks & Regards,

Srinithi Venkatachalam.

srinithiVenkat_0-1703582846593.png

 

 

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2 REPLIES 2

AnubhavRitolia
Mega Sage
Mega Sage

‎12-26-2023 03:45 AM

Hi @srinithi Venkat 

 

Not sure from backend but can do from Service Portal. Check below link:

https://www.servicenow.com/community/developer-forum/add-sort-option-on-service-portal-for-knowledge...

 

 

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

Thanks
Anubhav Ritolia
ServiceNow Rising Star 2023
LinkedIn Profile 
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-26-2023 06:13 AM

Hi @srinithi Venkat 

 

I tried this but there is no way to make changes at Native view. Someone also put same question 2-3 days.

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