Migration of data from one Service Now instance to other SN isntance and remedy to Service Now instance

[bunnykiran94]

Hi Team ,

We are migrating to a new Service Now instance in few months , we would really need your help here . We are currently using Service Now and we need to move all the open incidents to the new Service Now instance . The SLA's also needs to be carry forwarded . Also similar is the case with Remedy to Service Now instance . All the open tickets in Remedy has to be moved to new Service Now instance and again the SLA's needs to be restored . Is there any way to achieve this ? Are there any steps to be followed . The comments , attachments , SLA everything needs to be same in the new instance . We dont want the SLA to be stopped / starting from new.

I tried from demo instance export import option but the created date is the current date time . IS there a way to have the same old created date with continued SLA ?

Regards,

Bhanu

[Uncle Rob]

The in-flight SLA's are going to be really problematic.   That's because there's attributed workflow, and I know of no reliable way to move active workflow instances between SN instances.

[bunnykiran94]

Is there any other alternative Robert?

[Uncle Rob]

I've put thought into it here and there... but I really don't know a good way to accomplish this.

[bunnykiran94]

I Robert , I have imported XML my SLAs defintions first and then imported XML incidents . Post that I have imported XML the slas attached as well in demo . Please advice