MIM Workbench - Communication Task

[olufsen]

Hi Experts! Can anyone help me on where should I go to access this major incident communication modal form ( and if its possible to update the reference qualifier to show the user's email in the dropdown?

[Maik Skoddow · Accepted solution]

Hi @olufsen 

this modal appears if you add a new communication task on the "Communicate" tab of the Major Incident Workbench. 

See https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/incident-management/... and https://docs.servicenow.com/bundle/vancouver-employee-service-management/page/product/sn-teams/task/... 

And to answer your second question: 
I don't believe you can display the email addresses of the selected users, as the workbench is a closed application and not a normal form.

Maik

[Dr Atul G- LNG]

Hi @olufsen 

For 2nd part, we had similar requirements of our customer but there is no way to do. The only way to use name.

For the 1st one, 

[sonaliaroka]

Hi Everyone, 

Hi Everyone, I am also working on a kind of similar requirement and trying to integrate Microsoft Teams using Notify. However, I am not seeing any groups when creating a Collaborative Communication Task. I'm wondering what might have gone wrong. Any suggestions would be appreciated. Thank you.