Minimum basic role to read HR knowledge articles

[Community Alums]

Hi All,

I wanted to know what is minimum role required for users to read HR knowledge base articles...

the role  "sn_hr_core.kb_writer"  gives access to entire HR knowledge base along with editng option, but

is there any way in which we can give just give  the read role for the HR knowledge bases to the user, or what is 

the list of roles users should have 

1. To raise HR cases .

2. To view HR knowledge articles

Let me know your inputs please and it is urgent.

[Hitoshi Ozawa]

You're able to set access permission on knowledge base by users and roles. Create a group and a corresponding role for HR users that you want to allow to view knowledge base and assign "Can Read" role to the group. 

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledge-management/tas...

[Community Alums]

Will check n let you know

[Miguel Donayre]

Hello, 

In order for you to set a condition for user to read a Knowledge Base you have to set up a "User Criteria". When you add a new condition to the "Can Read" tab in the Knowledge Base, that is what you are creating, a "User Criteria".

You can set any role/group/ location/ or Department (there are more too.)

here is an example of an HR Knowledge Base with Can Read conditions

As you can see this one is base on the user's location.

You have the ability to add any combination of conditions for a Knowledge Base. 

The role you mentioned  "sn_hr_core.kb_writer" in the same way you grant a user to read a KB you can add them to the " Can Contribute" tab, That "sn_hr_core.kb_writer" is how you can identify that user 

here is an example 

You need to decide on a role that you feel meets your requirements and add that role/group to the "Can Read" section to the KB you want them to have read access to. I would suggest one of these roles - sn_hr_sp.hrsp_employee or sn_hr_core.hrsm_employee  IMO. 

I hope that helps you out. 

[Community Alums]

Thanks for the reply will chk and revert back on this.