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Resolved! How to get Catalog Item Category Details

Hi Developers,As we all know one Catalog Item can be part of multiple Categories (we can add multiple categories in the 'Category' related list of the catalog item). How do we get the Category name from which the catalog item got submitted?Example:Ca...

Sathish Goud by Tera Contributor
  • 1141 Views
  • 4 replies
  • 2 helpfuls

Resolved! Incident manager and problem manager

Hello, In our organisation we are organised by technology (ServiceNow, SAP, Office 365...), each team has its own group, and for each group, the manager of the team is the manager of the group. I would like to know what is the common used practice in...

The global search function does not work for some users

When an administrator uses the global search function to search for certain fields, the search results are displayed. When you switch to some ordinary users and search with the same field value, you won't be able to display the search results, but yo...

Perry4 by Tera Contributor
  • 1239 Views
  • 1 replies
  • 0 helpfuls

Resolved! How can I add attachments to change templates?

Hi ServiceNow community,I've created change templates however when creating a change request, I would like to attach client change documents to the change request so they are attached automatically. In the template, I did attempt to attach the docume...

vimalchandra by Kilo Contributor
  • 3376 Views
  • 6 replies
  • 2 helpfuls

Request Email notification wait condition

I want to send the email notification after 1hr from Status change to closed. is there any way i can add wait condition to hold for email notification for 1hr  

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Community Alums by Community Alums  
  • 677 Views
  • 2 replies
  • 0 helpfuls

Data migration from third party tool to ServiceNow

What is the best way to do the data migration from 'AQCC'(third party tool) to ServiceNow(Case table). 1. Closed or completed incidents need to be move from AQCC to ServiceNow(Case table).2. Open incidents data need to be move to Cases in ServiceNow ...