We have integrated MS Teams chat with incidents/requests and I would like to make initiating a chat with a customer a stop condition for the response SLA. When initiating a chat, the system puts in work notes (see attachment). Currently our response ...
Hi Community Members, I want to view attachments which are attached in a Knowledge Article from the Knowledge Article viewer window. Default functionality of ServiceNow is that when user is in backend Knowledge Article viewer and display attachments ...
Need to implement like when the approver opens the RITM (stage is waiting for approval),some of the fields should be editable on the RITM and save the form.How to implement this functionality1.UI Plocy or2.Client script Please help
We have a requirement to enable save button globally , I have followed knowledge article from ServiceNow (https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0720548) and added context menu save button as form button but on few tab...
Hi, I have a requirement of copying attachments from sctask to ritm table and below is the business rule I have tried but this added attachment thrice and even I need to avoid duplicate attachments.Please someone could help! Table - sys_attachment wh...
Hello, Got error when trying to update the system property ACL'S WITH error "Invalid 'Access Control' record even though the selected outside table 'System Property' is allowed . A field level access control cannot protect an outside field. The ' is...
Hello All, I have a requirement that I need to send reminder email notifications for the tickets not updated more than 2 days to all assignment groups of incident table based on the condition(if assigned to is empty, it should go to assignment group ...
Looking for some advice around what information can be displayed as part of an outage. Our admin and I have had a play with a cloned widget and can't get it to display the desired Short Description of the outage (or title as I had recently discovered...
Hi I have a required to show the "Propose a major incident" UI action on all priorities ( P1-P4) , but once user clicks the UI action, it should allow them to propose only if the current priority is P1/P2, for P3/P4 there should be a pop-up informing...
Hello, After sending a request by Webservice third party, in order to create my request i have the user is "Locked out" Webservice: Scripted Rest API. Best regards/
Hi All, how to to access events parameters in script action.
Hi,I have been trying to understand, how cancel change ui page (change_confirm_cancel) is called from UI Action To me, line 1 looks just like a variable declaration and it's not doing anything.Tried checking the UI scripts with no luck. Can someone ...
Hello,I have created a survey with the below trigger condition. I would like to send an email notification to the requestor of the request when the trigger condition is met. Please let me know how that is possible.
Hi All, How does the Agent Workspace work with bespoke apps? I have a table under TASK table called iTask for Incidents converted to Tasks, but I get this message: This form has not been configured for Workspace. To edit the form, select a differen...
We have a requirement, when we select Categories on the left handside that it should automatically scroll back up. At the moment if a category is all the way at the bottom and click on that category, the users think that the page is blank and end up ...
