Hi Team,I recently created a business rule in our Test environment that we're experiencing issues with, I'm hoping someone can assist. The purpose of this business rule is to check if the Employee Number (u_reference_1 field) in newly opened incident...
How many ways to insert record? and how to insert record in table?
Hi All Can some one tell what this condition all about?it in ui action (new GlideRecord(current.getTableName())).canWrite() && RP.isOneToMany() && !RP.getListControl().isOmitEditButton()
Hi, I wanted to filter select box choices based on the values selected in the list collector. Suppose the list collector variable (Name - Quality) has 6 choices: Qua A, Qua B, Qua C, Sop A, Sop B, Sop C and Select Box variable (Name - Class) has 4 ch...
I have a record producer with an Attachment type variable. I want to show this attachment on the target incident form, but not in a custom attachment field (if I just clicked on Map, it would be pretty straight forward). I want it to transfer to the ...
Can we have multiple mailboxes send emails for inbound and outbound action to one ServiceNow instance? Is there a limit to how many mailboxes can be integrated with ServiceNow?
Hi All How to display only Ritm list(requested item) on below search bar which is referring to task table Filed name ->Parent Right now all incident, problem ,change etc are showing we need only Ritm list over here
Hi All, We have added stages to the workflow . We are having an approval group, so any member from the approval group approves the RITM, then an sc_task is getting generated. But over the stages in the service portal, we are seeing Waiting for approv...
Need to add a field in my incidents in the service portal view, I have tried editing the mobile view and changed the list view as given in communities but it didn't work for me.
Hi all This is a Multirow variable set how to get data from System &role workflow script: ----------------------------------------------------------------------------------------------------------------- var prop = gs.getProperty('bat_icertis_access...
Hi, I am trying to add some extra features to our 'virtual agent chat header title' through css .I tried using the below script in the Theme record style sheet of portal.But I am unable to do the modifications. can any one suggest how can I achieve t...
Hi All, How can I disable VA chat icon from service portal theme. Please refer image. Thank you in advance.
Would anyone happen to know where the "Division" field pulls its information? I gather that ServiceNow (Rome) gets the user profile info from AD, but does anyone know specifically where it gets the "Division" info.
Hi all! Our admins can view this list, and change. But ITIL users dont have this menu. Am i missing something? Thanks!! (above is ITIL view)
