Missing RITM Variables

[XYZ]

Hello Community,

On submitting a catalog form, the RITM variables went missing. Can anyone help me how to map/restore those missing values???.I checked the table sc_item_option_mtom and records were  created for those missing values. How can i restore/map those missing values.

Thanks!

[Vasantharajan N]

@XYZ - Could you please check

1. Whether any onLoad catalog client scripts that removes the variable value.

2. Write GlideRecord Script (Execute it in background script) and print the variable value then check.

3. Please share the screenshot of form and value in sc_item_option_mtom (You can mask data and field label it when you share)

[Vigneshwar Redd]

Hi ,

Can you check your UI policies if clear values is checked which is causing this issue. Also if you are using flow designer you can check if prior to creating the sc_tasks make sure to add the action to get variable item which will pull the variables information that was submitted.

[XYZ]

@Vigneshwar Redd - I verified all the UI policies and their clear value is not checked. 

[Vigneshwar Redd]

@XYZ  - if you have already verified the Ui policies(script) and Client scripts. Can you please try enabling debug option and see what is causing the issue.