Missing Task SLA in the Related List

[knight202]

Community!

I created 2 SLAs. The first was on the sc_req_item. The second was had the sc_task table. Both fired with no issues and displayed in the task_sla.list

The first one displays in the RITM's related list (screenshot below).

The second one does not. I checked the ACL and there is a read ACL in place for ITIL and above (I'm logged-in as admin).

Any thoughts on how to get it to display?

[antin_s]

Hi Jason,

As your below filter says, it would show only the Task SLA for the 'sc_req_item' only.

You need to create a Relationship to achieve what you want.

http://wiki.servicenow.com/index.php?title=Creating_Defined_Related_Lists#gsc.tab=0

Hope this helps. Mark the answer as correct/helpful based on impact.

Thanks

Antin

[SanjivMeher · Accepted solution]

The task sla will show in the task table. In the task form, you need to add the Task SLA from Related list.

If you want to see it in Requested item, you will need to create Relationships. But that may confuse the person working on task.