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Modify OOB journal entry on incident creation

BradW8176685430
Giga Sage

‎04-15-2024 08:59 PM

Hi all,

Does anyone know what controls the initial system message advising a customer that their ticket was created? We'd like to slightly modify this message.

BradWarman_0-1713238908734.png

 

Cheers,

Brad

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