More advanced conflict checking?

[Dan A]

We are going to use the conflict checker plugin, but it seems fairly limited if you can only apply it at a CI level. We have different change windows based on CI and the type of work they are doing. Some types of changes on a CI can go during the day, while some are limited to night/weekend. What's the best and easiest way to accomplish this? Essentially applying it to a CI but also checking a field like Category on the change request. Not sure how that would be done.

[manikorada]

The UI Action 'Check Conflicts' or Business rule 'Outside Maintenance Schedule' (depending upon how you are using the conflict checker) can be modified so that the Conflicts will be checking only on predefined conditions on change.

Something like, you will modify the script such that the Conflict Checker script will run when certain conditions on change will meet.

[Michael Fry1]

You can add conditions to your Maintenance Schedule, like all Class is Database, or specific CI's (if the list is short).

[montanadawgz]

I have been looking for a solution for 6 months. ServiceNOW has been of no help, and nothing yet on 2 questions I posted on the SNOW Community. 

We have a change manager who wants the conflict checker in UI_Action to check for a new conflict value. If the Change Request occurs during normal Maintenance Window and Expedite (customized field True / False) is checked.

I've added a type record in the Conflict Table, Expedite in Maintenance Window, but can't seem to find where the code is located to add it.

Looked in the Conflict Properties, and playing with the settings. 

Conflict Checker button in UI_Action table is not active, yet it appears to fire.  SNOW HI Support originally told us, but it conflicted with what I read out here on the community, that displayed code which could be changed. Conflicting answers just adds to the confusion. I asked SNOW again, and they simply replied we could pay them?  Still searching and have opened another Community question. 

Nothing seems to work?

Looking at our Maintenance Scheduled (Thursday 8 pm to Midnight), but CI's list is long.