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Business rule gets reverted back

Hi,I am trying to create an after business rule for closing a ticket.but the business rule keeps getting reverted back to "before".  this happens not only when choosing after business rule but also Async, display business rules.does this happen due t...

sharley by Tera Contributor
  • 375 Views
  • 3 replies
  • 0 helpfuls

Push data in an array

Hi All, We have a Use case where I need to get the data in 3 rows as below. Column 1                              Key                                           ValueABC                                       cost                                       ...

Reverse script is not working

Hi All,I have create one script in catalog client script basis on category and subcategory some variable should display on service portal.it is working fine but revers script is not working please let me know the solution.  I have right down my scrip...

keval3 by Tera Contributor
  • 412 Views
  • 6 replies
  • 0 helpfuls

Unable to hide currency field

Hi,i have a requirement, i want to hide currency field based on request type. When request type is Disposal or Mass disposal then the currency type should visible.i have tried with UI policies' but didn't work then, i wrote Onchange client script sti...

shaik23 by Tera Expert
  • 444 Views
  • 7 replies
  • 0 helpfuls

Resolved! User is unable to submit the catalog request in servicenow

Hello Everyone,The user cannot submit the catalog request getting the below error but for me, it is allowing me to submit the request. Can you please assist me on this, how can I resolve this issue?   Thanks & Regards,Abbas Shaik

WhatsApp Image 2023-12-07 at 9.31.19 AM.jpeg
Abbas_5 by Tera Sage
  • 806 Views
  • 2 replies
  • 2 helpfuls

Flow designer

I have created a flow designer in such a way that 5 catalog task will be created at once and, I didn't applied any close or incomplete conditions (it is not required). Even if the catalog task is closed  complete or incomplete . The ritm state should...

User_267 by Tera Contributor
  • 307 Views
  • 3 replies
  • 0 helpfuls

ACLs for new and edit button

Hi Community, I want to show edit button only to few groups and new button should be hidden for these groups. What type of acl i need to create for this? Thanks,Poorva

If attachment not added not allow to submitted catalog item

I have attachment_upload yes/no variable If I select yes, I must include an attachment; if an attachment is not included, I cannot submit it. if an attachment is added and attachment_upload is yes then i want to submit my cat item other than any i wa...

RammohanP by Tera Contributor
  • 536 Views
  • 4 replies
  • 1 helpfuls

Resolved! How to set "Requested for" on Request and Requested Item

Is it possible to set the field "Requested for" on a catalog item's Request and Requested item records? I have many catalog item to create where the Requested for is not supposed to be the person who actually filled out the form. However, Requests an...

Kyle Krick by Giga Contributor
  • 23504 Views
  • 6 replies
  • 8 helpfuls

Resolved! Securing system properties

I've been asked to only allow Security Admins to have access to System Properties.I've been asked to encrypt certain System Properties.Has anyone else done these things?Where can I find a good recipe for such actions?Is this a good idea?Is there alre...