Hello team, I have a question regarding knowledge base article. I would like to store when I'll do close critical Incidents or Problem. All steps or solutions of that particular problem should be store in Knowledge Base Article automatically. Please ...
Hi Team, I am unable to pass previous values to Script action from Business Rules, Could you please help me. Many thanks,Uday G
Can we add dot walked fields from document id type field in list layout
I have created a Widget Modal in Service Portal. I want to make this 'Comments' field visible and mandatory only if we select Other in 'Rejection Reason' Select field.. below is my html code:<div><label ><b>Rejection Reason:</b></label><select ng-mod...
Introduction:In ServiceNow, creating child records often involves manual data entry, which can be time-consuming and prone to errors. However, by leveraging Workspace UI Actions with Popup Dialogs, we can streamline this process by mapping parent rec...
While adding a field value on a Catalog request, I have noticed that if I select incorrect data on a field, it is allowing me to add it, if I have language other than English. English: French or other language: Actually, the "SAP Data Import" val...
At my current institution, we have been using Change Management for over ten years, and we have made several customizations at over the years that have prevented upgrade for many enhancements in the current change management application. We are looki...
Hi Experts, We want to create a knowledge base and create categories in it Task: we want one team/group have access to one category and not have to another to create or edit knowldge articles under it having access to one knowledge base and criteria ...
Hi SN Community,We recently had a survey to our users, and some were unhappy with how catalog variables search works. My question is if it is possible to enable wildcard / contains (*) / like search to catalog variables Reference and Select Box? We'v...
I need to close the change requests that are assigned to x,y,z users but unfortunately their user records are not presented in user table but i can able to see them in the change list view as seen the below.help me to write a code to query records th...
Hello Team, I have requirement like when email received to servicenow instance. A Requested Item("RITM") should be created. And also we need to try and map the fields of the that ritm form and variables section of the RITM from content of the email. ...
Hi Everyone, I have a requirement that we will receive the JSON file or text file with more than 2 lac records from other systems on a daily basis, and we have to import those data into the table. We shared the post-scripted rest API with another sys...
I have a task please help me out to do it.Task : when the order type changes to product then the priority field value has to set for high For doing this task which is better to use either client script or business rules or ui policies and ui action?W...
Hi when we click on ui action link it should redirect to the list view of another table records,once we select those records,it should reflect in current table related list,
