Hi,I am having a sys id i want to know what it is exactly record or user or incident or something else. how to check the same please help me out with the steps. Thanks,
Hi , I see SRA classification and Risk assessment tabs in the variable section when user is raising the request from the catalog item and after some time it is getting disappeared, Also i could see in the form layout and saw two fields are present...
For change Record, Trigger a approval notification when Inside Blackout Window record inserted in normal change recordFor examplewe have two approval notifications "A" and "B"."A" approval notification should trigger when Inside Blackout Window recor...
We do have customized change where we have one 3 workflows one is main flow in side it we are calling remaining 2 flows.This is main flow:Once the change state is proposed we are calling approval workflowapproval flow : Once it was completed successf...
I am receiving below error message while adding a new field on the Incident table. Does anybody have any idea why I am getting this error?
Hi,I have Issue location field in the incident form i want to keep that field Non-mandatory in the incident form. It is not mandatory via dictionary level it is not mandatory still i can see it is mandatory in the incident form. Please help me out ...
Hi all,I have a requirement to translate the notification preferences widget in the csm portal, I have tried with changing the dictionary type to translated text and it is working fine, but as the dictionary is ootb, I want to make in alternate metho...
Hello Team, I am adding manual group approval for specific catalog item on RITM level and If one of the team member approves and other should no longer required. Could you please suggest here. Thanks,Srinath.
Hello we are moving to a new schedule next month and I have one shift that overlaps by an hour. I planned to create a new schedule for that 8-hour window but I wanted to know if there is an easier way. Is there a way to edit a single shift without ch...
HI,I have created a UI Button , if user clicks on that UI button my script include should Execute... Please help me with the script to call script include from UI ActionBelow is the script include : AjaxClientHelperTest1.prototype = Object.extendsObj...
Hi Every one , I have a requirement that I need to add two fields one is contact number field and Teams Url type field in UiPage , and I need to map this one to Comm-plan table fields.Please share me the code how can I map this one. How can I add th...
Hello, Is there a way that the virtual agent pops up actively on the ServiceNow Website? Currently the user has to actively select the chat box in order to interact with the virtual agent. If the virtual agent would pop up actively on the website th...
Hey guys. I hope you are well.I would like to know how adding a Budget to the project register works.If it is a Business Rule or a Client Script, and which one? What does this update of the Project Budget field do?
Does setting up email notification comes under customization?
Hello All, Can someone please advise on below. What is the impact of removing public roles from OOTB knowledge ACL's and assigning snc_internal role to same?What components need to be tested or reviewed before removing the role ?
