How to add a image in layout field in Email layout
I need to add the image HeaderNotificationAzul.png into layout field. How can I do that?
Forum Posts
Script Action fliter to restrict system to impersonate
Hi Experts, We have a scenario where there will triggering an email when ever a user perform impersonation. We have a Script Action for this which triggers a notification via an Event. The issue is the email notification is getting triggered as "Your...
Resolved! KB Approval Issue
Hi All,I am trying to attach approvals to the knowledge article through the script of the "Approval User" workflow activity.The requirement is: Approval should go to the common users of the current ownership group and another specific group.The logs ...
Based on a group selected, showcase users list who are not part of that group
Hi,I have a list collector variable as 'Users to be added' and reference variable as 'group' on a catalog form.Whenever a group is selected then User to be added variable should showcase the users who are not part of that group (along with a conditio...
run subworkflows in a workflow
HI, I am trying to run multi workflows asynchronously from run script activity in a different workflow. we tried to use sn_fd.FlowAPI but nothing happened attaching the script-for(var i=0; i<5; i++){sn_fd.FlowAPI.getRunner().flow('global.flow_name')....
Walk-up Experience Scheduling Appointment Error
Hello ServiceNow community,I am encountering an issue with the Walk-Up Experience on my Personal Developer Instance (PDI). My normal users are unable to schedule appointments, and an error message appears (error details attached). Do I need to assig...
Creating a custom field type
Hi All, I want to use an email field type in SCTASK table but it is not an OOB field type. So, how to create a field type/ field class in servicenow.
How request item is created by servicenow
Can anyone help me on this.I need to find from which script or workflow request item is created when we submit a catalog item.Which script or workflow is responsible for mapping the request item fields.
I need to hide variables on approval form on some conditions
Hi All, I have requirement to hide variables on one of the specific catalog item ,I used UI policy to set a variables on some conditions and checked true on RITM.Its working fine on RITM, but on Approval Form extra fields is visible.please suggest ho...
Delivery failure or Auto response notifications to be captured and forward to specific user id
Hello Team, Notifications that are go out, any delivery failures or auto-responses to be captured and forwarded to specific id for further action. Regards,Srinath.
Setting up onboarding in ITSM
Is there such a thing as a gathering template for information that would be needed to create an onboarding using ITSM? Normally in my experience there is a kick off meeting where information is gathered from the client. I am wondering if there is a...
Reference field not showing all the field table
Hi Community, I have set a form field reference to project site (table), and below is the project site table fields.In the forms field, below is the configuration.and this is the outcome when i click on the reference on the forms fieldafter click ref...
Resolved! ServiceNOW not able to update work_notes through postman
I'm trying to update an incident's work_notes from POSTMAN with the below details, but it's not updating them. However I have referred the ServiceNOW documentation and trying the REST call the same way but still data is not getting updated.Other fiel...
How to check in array has more then one value
Hi Team,I am storing value in array and I have to check array has more then one value.If array has only one value then I have to store value in choice field but If array has more then value then I have to store in list collector.var asm = new GlideRe...
Resolved! How to add a user to a group by using background script
Hi, I have a reqirement calledHow can we add a user to a group by using background script. Kindly provide ur inputs it is on priority. Best Regards,Shaik Nabi Khaja.
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