Hello, we have activated the Risk Assessment plugin for Change, but the risk assessment related link isn't showing on the Change Request form. Is there anything else we need to do for this to appear?
Hi - I am trying to understand why, when creating a new Catalog Item, a default SNC External user criteria is automatically added to the Not Available For related list. Even when I remove it, it keeps coming back. The only way to go around this is to...
Hi Community.How to make CHG Tickets (Change Requests) can not be editable by Fullfillers (as a login assignee to or itil user) at the Authorize stage (after approval). Thanks
How can i see the output of object variable in log. I tried to print the value of object variable but it is printing as [object object] see the screen shot below. How can i see the value?
Hi All, I need to delete all records in the table 'sys_audit_delete' older 1 year. Please help me..
Hello, Has anyone created a catalog item request to add/remove users from an O365 distribution list? If so, what is involved? Thank you, Joe
email notification that will send when a survey is submitted with certain answers. In the email notification, I would like to put the all survey responses.
Hello Experts, Is there a way to restrict the attachment on RITM so that it is visible only to the requester and the assignment group If possible can anybody help with the method or the script.
Hello All, I am using workflow only in my change request and our requirement is to revert back the change to New from schedule state, I am using Revert to New button but it is using change model, is there any other way or any solution for that so i c...
Need to send the catalog item description from sctask table,that is being sent as below but we need to send without HTML tags i.e plain text "cat_item.description": "<p>Review has been configured.</p>", Need to send above as "cat_item.description":...
Description: We have OOB workflow "On-Call: Assign by Acknowledgement ", it is not working as expected.We have on call schedule (On-call schedule - First Shift UKEGLBQLKASG) and three people are part of the schedule. As per the On call schedule, firs...
I'm automating order guide item. There are 3 steps in this particular order guide item- Describe Needs, Choose Options, Summary.1.Opened an order guide - Checked on the preferred option and2.Navigated within order guide - to 'Choose options' step3.In...
I have created a new Cab date (reference field) on change form and reference to "Cab_meeting " table. In Cab meeting table "meeting start time" field made as display true for displaying meeting start dates in reference field and it is showing all the...
Hello everyone, I'm eager to deepen my understanding and practice of ServiceNow development components like Client Script, Business Rules, Script Includes, and UI Actions. Could you please share use cases (of all levels) or examples where you've effe...
Hi Everyone I'm Trying to convert string to lowercase in workflow but it is not happening. below is the snippet of script and error message , please help me with the solution Thankyou,Pranitha
