How to get developer ITSM PDI
I registered for PDI, however I only got the App development studio. How can I get the ITSM module?
Forum Posts
Difference in closed states
Need help to understand what makes a ticket select different closed states when closing a task or incident
What is the best approach to integrate two ServiceNow instances
What are the best approaches to integrate two ServiceNow instances. Is it REST API or Service Bridge or eBonding etc.? We are planning to do from Incident(ServiceNow instance 1) to Case(ServiceNow instance 2). (incident to case convert). Also help us...
Resolved! Accessing Choice text instead of Choice Value in Send Email Action
Hello!I have an issue with a choice type variable of a Catalog Item. the variable is named business_need and have 2 options that the user can select. The Catalog Item has a flow with the Get Catalog Variable action (I fetch all the custom variables o...
Where to find welcome.do page in servicenow
Hi Everyone, We are being redirected to "now/nav/ui/classic/params/target/welcome.do", where to find this page ?'welcome.do', Is it an UI page or portal page. Any advise would be helpful
Need help in setting values from array
Hi Community, I need help in setting field values from an array containing strings. I have a requirement to set incident fields short description, on behalf of and state from an array containing string values.For example, I am passing an array to Scr...
Business Rule to add attachments from task to email notification
Hi All! I have a Business Rule which copies attachments from tasks to email attachments when conditions are met.Currently it checks if short description is 'Design solution' then it copies attchments.I need to check also if tasks are assigned to the ...
Change font size
Hello Experts, How to change font size from Normal to BOLD, for reference I have attached a screenshot. ThanksSrinu
Can we change the Created BY User field in reports
Can we change the Created BY User field in reports. If we update the field will there any effects on anything. @Ankur Bawiskar @Jaspal Singh @Sandeep Rajput @jaheerhattiwale
SLA Business elapsed time 0 & Actual elapsed time 0, with a normal start & end time
Hye, We are having issues with some of our SLA's. While reporting, we saw that a big number of sla's have a faulty business elapsed time. They do have a correct start and end time, but the elapsed time is not registered correctly.
How to retrigger flow for RITM
Hello AllI have approximately 100 Requested Items (RITMs), and I've made modifications to an existing Flow. Is there a way to retrigger the existing Flow for those 100 records? Any assistance in resolving the issue would be greatly appreciated. Thank...
Resolved! ref_auto_completer=AJAXTableCompleter,ref_ac_columns_search is available for record producers?
Hi All,is ref_auto_completer=AJAXTableCompleter,ref_ac_columns=xxxxx;asset_tag,ref_ac_columns_search=true configuration will work for record producers?If so, will it work for fields of custom tables?Please suggest.
Resolved! How to make few fields read only in order guide which should not impact individual catalog items
Hi everyone, I've an order guide which has 5 catalog items in it. On entering the details in first page while placing the order in service portal, the fields are cascading to the next page "choose options". Here I've to make the fields read only whic...
Report created on v_rotation table does not populate without running the report manually using the On-call Rotation Schedule Report.
I want to display who is on-call for a current day for a team on their dashboard. I created a report on v_rotation table. The report doesn't populate the data without manually running the on-call rotation schedule report. Does anyone have a workaroun...
Incident E-mail notifications
How can I stop incident notifications from going out when the Incident is closed.